I've had it with the dealership where I purchased my 1997 Dodge Neon.
I purchased this vehicle on June 28, 1998. Airport Toyota/ Price Dodge at 168 North DuPont Highway, New Castle, DE 19720 is the full address of this business. Their phone number is 302-322-8600.
My first problem occurred about 1-2 weeks after I purchased the car. This problem was with the coolant system. I returned the car to Price Dodge for immediate attention. When they repaired the vehicle it was still doing the same thing. Service people at Price Dodge told me that since the problem wasn't current then they couldn't do anything.
The next problem I had with this vehicle was the ignition wouldn't crank over the car. Again I had the vehicle in for service and it took them several times of bringing the vehicle in too get it right.
Now the most current problem with the vehicle is the transmission. I made the service people aware that something was wrong with my transmission but there weren't any rentals available for me so I keep my car and made an appointment. I took my vehicle in for a diagnosic test that service advisor told me it would take at least 2-3 hours. I waited for my car and it was 1 hour if that. That's when they told me that my transmission was fine.
I drove my vehicle home and parked it and the weather was bad so I had it sitting for two days. When I did get it my car to go to work I got to then end of the street and my transmission was acting up again and I called off of work with no time for them to get someone to cover for me and took my vehicle in to the dealership again. I knew at this time two mechanics that told me that the transmission would be go SOON. I did go into the service with all intention of them keeping my vehicle until it was fixed right.
With my vehicle being covered with warrenties then I figured they didn't want to do the jobs for free and that's why I feel that my car wasn't fixed in the first place. The problem was corrected but a feeling something is going to happen to the vehicle again.
My personal feelings about me having troubles with the vehicle is they have made me miss time from work and never the less they made me feel very unsecure in my own vehicle. I didn't feel safe in the vehicle and neither did my family. And when my family has to be put in a risk then that's a problem in itself.
What I want is for the service people to realize that they put a lot of family members at risk when they put a vehicle on the road unsafely.
The law should stick with a person who has been a victim of this poor service that dealerships(service departments). And making others aware of their stupid actions is what we as a world need to do and that's exactly what I am trying to ask for some help through you and your service.
Thank you for helping and feel free to contact me in reguards to this matter. You have been a great help and made my problems a lot more manageable. Let me know if you need any more infrmation.
Dorothy Louise Reynolds