- Report: #1465928
Complaint Review: Agoda -
Reported By:
Florida Len -
Boca Raton, FLORIDA, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Agoda
United States
Web:
https://www.agoda.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Agoda AGODA IS A TOTAL RIP OFF
I accidentally booked travel with Agoda. I had to cancel my reservation and I did so with the hotel. They subsequently told me they processed the refund to Agoda. I contacted Agoda via email as the toll free number would not go through.
When they got back to me they told me I did not cancel my booking in time to get a refund. I contacted the hotel and they let me know in writing that I had cancelled in time and they were refunding the money charged to my credit card to Agoda and to contact them. I did send them a copy and they got back to me that I had to contact Priceline which I did.
I got this back from Priceline, We are writing to you today regarding your reservation at the Hyatt Place Tampa Busch Gardens for Trip Number 15271562430. Please be informed that your concern has reached our Executive Offices. As we understand, you are contacting us regarding the refund that the hotel approved for this booking.
Your record was reviewed and found that you have been in contact with both the hotel and Agoda regarding this matter. Nonetheless, we have contacted the hotel directly and confirmed that they approved a full refund; thus, we have processed the same thing from our end. However, since this booking was booked on Reservations.com, they will be the one to post the refund back to your card.
We have already informed them about the credit; thus, they are just waiting for you to call them at 855-956-2201. Please select option 1, and you may need your trip number 15271562430 when calling. I called that number and got run around and they told me they could not in fact process the refund. So, this is a total rip off and I STRONGLY suggest you avoid using Agoda like the plaque as they will rip you off like they did with me.
