- Report: #1212024
Complaint Review: Affinion Benefits Group - Nationwide
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Author Not Confirmed
Why?
Affinion Benefits Group
Nationwide, USA
Phone:
1- 855-882-9536
Web:
N/A
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Affinion Benefits Group Spoke with George from customer service, and then Malisha, a supervisor on numerous occasions. They lied, were deceptive, withheld vital information specific to my stepfather's insurance policy, soas to undermine my ability to actively participate in the Deceptive, misleading, unethical Nashville Nationwide
Third party insurance company that provides "accidental death and dismemberment" policies to credit union customers. When I reviewed my stepfather's bank account, I saw this quarterly charge for insurance, and called this company to verify, since my stepfather died years ago. The first five calls I made, I was lied to and hung up on. They said there was no policy and urged me to fax my bank statement to their coporate office for review. When I called back yet again, I let them know that I am a trustee for the estate, and I have to be accountable to the estate attorney, and would be contacting them right after my phone call to the bank manager, who was also looking into the insurance debits. That was when Malisha, the manager for the Affinion Group backed up and started perjuring herself, almost trying to be helpful. She lied so much and then changed her story to let me know that my stepfather had a basic insurance policy, but would not give any details further, i.e., amount, etc. Stated she would cancel policy (he died in 2008!!), several years after the fact. I could not be given a direct number to claims either, and was told they would call me. We'll see. Just save yourself the trouble. Do not do business with the disreputable company.
