Complaint Review: Advanced Tech Support - Internet

I was contacted by a staff member of Tech support (don't have his name)  He said he is a certified techican by Micosort but is employed by Advanced Tech Support. He said Microsoft received a report of the computer errors I was having. I believed this statement as I had contacted Microsoft (by e-mail) reporting the problems my computer was having. He put me through the paces of identifying that I had been hacked nurmerous times . I was shown the screen that detects this. I was contacted on August 31 2014. Ater being told I needed the following software Panda Internet Security ( this replaced the AVG Anti-virus spftware on my computer. ) It did cost me quite a lot   but I was told this was a one time fee at a discounted rate and it was good for any computer I may own in the future.   I also was told the hackers had loaded up my hard drive and that was the reason my computer wouldn'y boot up. I told the tech this had been a problem just recently and I paid a computer technician to resolve the problem by installing an antimalware software and getting rid of the malware  that was clogging up my  hard drive. The Advanced tech said that software (I forget the name) was free and any free program installs malware on your computer. I did admit that I was still getting those pop-up ads to install  programs that were already installed and didn't need to be updated. He told me a better Anti -Malware program was : PCMRI Anti-Malware which would cost me over $200. So again I put that on my credit card, I agreed to getting remote support from Advanced Tech Support. As this seemed on the up and up considering what I had been told and been shown. This remote monitoring to fix my computer took over night. All the problems seemed to be resolved after Bill called me back and asked me to unplug my keyboard. This didn't seem to make sense, but I did it Bill told me once the remote monitoring work was done I could plug my keyboard back in. . It seemed that the problems were resolved. Though I was still getting those pop-up advetisements but now I knew better not to click on them. Only to  go to  the software's Web Site, then I would know it was legitimate. Also I still was getting the Start Menu when I booted up my computer,to continue start up normally. That worked.

Later that month , still being pretty certain of Advanced Tech Support was legit, although there were several red flags that should have alerted me.  I had  a computer crash and the only way I could get my computer to boot up  was to do a set to factory defaults. I know that is a terrible choice, but I didn't know what else to do.

When I did that I lost the Panda Anti-virus program and the  PCMRI Malaware. I talked to Iris and she re-downloaded both for me. (One time I called them and wasn't convinced to buy another product !)

 Amdrew then called me from Tech Support saying that all my computer problems were resolved but my computer was at high risk to be hacked again and what I should do was purchase the Watchdog Idenity program to secure my privacy while online. this was $179- the discounted rate. Again this went on my credit card. While I'm writing this I think what an idiot I was , a scared idiot. I must mention that all the above software has worked and I get alerts from Watchdog.  But now when my computer is having more problems too nurmerous to detail (if you'r still reading)  I got a recording that says that Advanced Tech Support has a restraining order until they go to court in December. Hello this is December?  i mean really doesn't that say a lot that they have a restraining order against them? Reading the posts about this company has helped me to realize, I was SCAMED !  I would like to know if there is any way possible to get all my money refunded.. Probably just to contact my credit card company , as it appears that this company is a SCAM and now in legal trouble.

Thanks for reading,

Debbie