Sassy9006
San Diego,#2Consumer Comment
Wed, July 15, 2009
you should look at your bill not matter what with a fine tooth comb and employee could be making calls to china with your phone or setting up voice mail accounts etc . PLEASE DO NOT PLAY NAIVE .
Ild-Customer Service
Ponte Vedra Beach,#3REBUTTAL Owner of company
Mon, June 29, 2009
Hi AND in FL, I'd like to assure you that ILD strongly condemns and does not participate in cramming which is the practice of placing unauthorized or misleading charges on a telephone bill. We process over 120 million transactions each year for buyers and merchants that's over a half of a billion dollars in purchases, and only a small fraction result in disputes and chargebacks, just like with credit cards. When there are disputes, ILD investigates these with its merchants and makes sure that credits are applied back to the phone bill, just like credit card company standards. ILD continually monitors complaint levels against the merchant who the bills through us, and if we find a merchant in violation of our policies, we have and will terminate their billing agreement. So, if you feel you have been crammed or charged without your consent, please let us know. If you cannot get resolution, send an email to [email protected] or call us at (800) 953-7765. Regards, Sandra