Complaint Review: Advance Auto Sales - Indianapolis Indiana

 Wow Jim, nice guy. Your tone and attitude sound contemptuous towards Tammy. Why would you have such an attitude towards someone who maybe didn't practice the best of judgment, yet after paying $600 down and a auto loan for the remainder, should not expect it to be undrivable 4 days later requiring costly repairs. True, a customer needs to be diligent in learning as much about a purchase as they are able before making it. Maybe Tammy had someone knowledgeable about cars help her with her last purchase. Maybe Tammy has never had anyone in her life to help teach her anything about cars. You have no idea about her circumstances. She might have been very fortunate with her last vehicle and not had any real problems to contend with or someone in her life to take care of the car for her and now doesn't and is learning from the school of hard knocks. Someone's lack of knowledge or experience or thorough inspection of a vehicle in a purchase, is no excuse for a car lot business not checking out the vehicles before they sell them or disclosure of known repairs they will require, especially if failure is imminent! To pay $600 down on a vehicle and not even get to drive it a week before it is undrivable, requiring costly work is bad business. And if the car truly is a flood car which you brought up, well that is definitely dishonest and immoral. This is the law regarding a flood vehicle: Federal Trade Commission (FTC) Used Car Rule – The FTC requires dealers who sell six or more vehicles to post a Buyers Guide form in every used car that’s for sale. The guide must state whether the vehicle is being sold “as is” or with a used car warranty, and list all the possible defects that could occur on the vehicle.

On every car there is a dipstick attached to the engine so YOU can check oil level before the test drive and after you buy the car.  This is especially important since you are not familiar with the car and you have no knowledge of its oil consumption.  You make a big deal of it not having oil but in the same sentence admit you failed to do something as basic and important as checking the oil.  The external color of the coil packs is not an issue, their functioning is.  If you would have done the oil check before the test drive and were observant as a smart consumer should be, you would have seen this and walked away from what could possibly be a flood car.  You then say they refuse to help you and "fradulently attack" you.  Anytime somebody buys a car, they are required to READ and SIGN a disclosure statement which very clearly tells you either you are receiving a warranty with the car...or...you are purchasing it "As Is".  When you buy it "As Is" you are NOT entitled to free warranty service.  Apparently, including all the other things you failed to do, you failed to read this disclosure as well.  Then finally, incredibly, you fail to make the first payment.  As such, it was YOU who turned on the collections machine all the way up to the repo level. You are exactly right, Tammy.  You do need help and since you may have read this far, you've just had several lessons on being a smart consumer.