- Report: #1417848
Complaint Review: ADT - Dallas Texas
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Author Confirmed
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ADT
PO Box 650485 Dallas, 75265 Texas, United States
Phone:
8002382455
Web:
www.adt.com
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ADT Home Security System Dallas Texas
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On Thursday Dec 14, 2017 I received a call from an ADT represenative name Cheryl attempting to sell me an alarm system for my new home. I told her that the house is newyly built and the alarm is free with Crimpco for the first 2 years. I also stated that I was still paying ADT for the alarm at my old home which I am now renting.
ADT would not let me out of the $69.00 monthly contract even though I was moving. I said I cancelled the service and I'm waiting on my final bill as I no longer live in the home. The nice lady sent me a text stating that my final bill is $416.35. Ok, and as promised I forwarded her contact info to my renter incase she wants to get ADT.
Yesterday, I get a final notice from ADT (I guess Cheryl told them I was waiting as I moved in Septermber). The statement dated December 06 verified Cheryl's $416.35. I then open a second letter from ADT dated Dec 07 which states I owe $478.88. I call the office and they tell me to disregard the 416.35 and they will be charging my card 478.88.
I told her that I'm not paying the higher cost and she treaten to take me to collections and ruin my credit. I ask to speak to a manger and she contued to talk over me and threaten me. After the 4th time of me asking for a manager she placed me on hold. I then called back and got a very nice lady who said she would call a manager. Michael (ID 118578) informed me that I was required to pay the higher amount even though my initial statement and an ADT representative told me otherwise.
Its amazing how ADT sales reps ask, "are you a Veteran?" Then go on as if they appreciate your serivce. Which I never require or expect. But after they have you under contract this is how they treat you. Veterans and all be aware of dealing with this company.
1 Updates & Rebuttals
Robert
Irvine,California,
United States
Final Bill
#2Consumer Comment
Tue, December 19, 2017
Nothing you have posted state that that amount you were told is the "final" bill, all it states is "your balance". Anyone reading this(nor you) really have no idea where they were getting that amount from or what it included.
By the way what was the additional charge(s) on the second bill for?
