James
Payson,#2Consumer Comment
Fri, April 30, 2010
In another job.
Let's show everyon what a great ambastardor you are for adorama.
I'll bet these people didnt know that you scour the Internet for dirt on them and then repost it if they complain.
(((ROR redacted)))
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Helen
New York,#3UPDATE Employee
Wed, April 30, 2008
Dear Brian Firstly, I have to apologise, most sincerely, for the frustration and irritation that you felt on this occasion when dealing with Adorama. As you are aware from dealing with us in the past, this is not our usual standard of service - but I am not surprised that you feel extremely fed up with the service you received from Adorama this time. I do hope that by now you have received your refund and that you are not out of pocket. Together with our new Director for Strategic Development, we are monitoring all complaints, and are doing our best to address issues such as the one you have raised At present I am at a loss to explain either why you were sent an item that was not ordered, or why our representative did not simply arrange for the bag to be collected - which nevertheless does not excuse the fact that you now feel that Adorama let you down, badly, and I absolutely understand why you feel this way. I would really like the opportunity to investigate this matter thoroughly, and at least try to find an explanation for how this occurred. I would be delighted to continue this discussion outside the forum, and see if there is anything we can do to make things right for you. My direct contact details are: [email protected] and I do look forward to hearing from you at your earliest opportunity. (If you still have your order number to hand, that would be extremely helpful, or if not, your zip code & the date of your order). If you can recall the name of the representative that dealt with you, that would be helpful, too. Sincerely Helen Oster Adorama Camera Customer Service Ambassador