Complaint Review: Acer America Corporation - Temple Texas

I bought an Acer Tablet PC. The first time the unit overheated near the end of the warranty period.After much arguements with technians and corporat offices, I replaced the unit since what I needed was a newer computer to do whjat I wanted. That was 2 1/2 years ago. June 05 I bought a extended warranty (3 years). AT 2 years old (July 07)the unit had the DVD writer broke. I asked the technian (TECH) what to do. I was told to save my stuff on the D drive, pay for sending it back, then send it back. ( I was down 2 weeks) I did. They returned the computer with a new DVD drive and a whipped Hard drive(HD) I call TECH and asked for my drive back. I was told the D drive was on the HD just a prticiant (TECH LIED)I was told to send the unit back, they woudl replace the drive, then I could back up, then send the unint back and get a new drive (3 weeks) I asked why it was replaced when that was not what I reproted. I was told that it was standard procedure. I called Corp and found out that I did not have to pay for mailing (TECH LIED) and that after much conversation they lost my HD (down 4 weeks). Aug 07 I reloaded all my stuff and the computer did not work properly. Sept 07 I paid an ITS person and found that 2 years worth of updates caused the problem, after 10 hours of redoing the updates the computer was ok, it became a little warm when I used multimedia stuff (photoshop, scanning, video).

I call TECH & CORP to let them know the issues with replacing a HD to orginal. In OCt 07 the computer was running warm/hot and very slow so I called TECH and was told to increase the RAM memory. They did not have an Acer memeory and was told by TECH to buy from someone else (down 1 week) Nov 07 I was on a trip and the computer totally crashed when doing mutlimedia and was very hot!. It was very hot and would not restart. (down 3 weeks) They trip was paid so I could teaxh from the field using video and sending images. I could not use the computer. When I returned I had another ITS person check the computer, they were able to restart it and found that the HD WAS NOT replaced (TECH LIED), my old files were there and it had just been restored.

SInce I had replaced all the files and the fiels were there, we assumed that this was part of the reason for the conflict and crash. The D drive was erased and the computer worked but was still warm and slow.I calle dTECH and asked wqhat to do and was told to get a laptop fan instead of the laptop stand. Late DEC 07 I was scannign pictures for my job and the computer became hot and crashed. I was able to restart and had to use an ice pack to cool the computer. I called TECH and related all that happened, NOTHING WAS recorded of the prior conversations (TECH LIED) except in July 07. I was told to send back the computer with the programs, extra memeory and cord. JAn 08 I bought a back up drive and backed up the computer this time. I send the computer and 24 hours after they recieved it the computer was sent back. I called TECH and asked, I was told that the HD was replaced. Iwas very upset, had the call esculated to no avail.

Since no one wrote my reasons, nothing happen, replacing the HD is what they do always reguardless of what is happening. I called CORP. Iwas told that I could get an old but new computer but it would take months or the computer coudl be repaired AGAIN. I was cofinced to try the repair first. AFter 3 weeks (no computer) the TECH called and said that they coudl not replicate ther issue, I told them before and then that without the programs it would not happen. I explained AGAIN (since nothing had been written about issues) and the TECH said it sounded like the CPU and mother board which he would replace and load up programs to test. 1 week goes by and CORP calls me back afte rI heard nothign and said what did I want done.

I told them that the TECH said he was going to repair the computer and now 1 week later nothign happened (AGAIN TECH LIED). I now wanted my computer replaced since I did not trust the TECH. I escualted to another CORP person who refused. A sof this date I still have no computer (2 weeks after conversation) DO NOT TRUST ACER!

Educator

Miami, Florida

U.S.A.