Report: #523482

Complaint Review: ACER AMERICA CORPORATION - san jose California

0 Updates & Rebuttals

Reported By:

cary - Tempe, Arizona, U.S.A.

Submitted:

Updated:

Author Confirmed

Why?

ACER AMERICA CORPORATION

333 west san carlos st san jose, 95110 California, United States of America

Phone:

2542984000

Web:

Categories:

Computer Manufaturers

Tell us has your experience with this business or person been good?

They’re awesome! (0) Super Helpful (0) They’re not great but not a Ripoff (0) Total Ripoff (0)

ACER AMERICA CORPORATION third Aspire notebook in 15 days-this last one Ive had 3 days, tech support says too bad,got this e-mail asking for a lot of money to troubleshoot san jose, California

got this today in response to a request for tech support I filed 3 days ago-the day I got computer...

Dear xxxx

Thank you for contacting Acer America. I will be happy to assist you.

I understand that the issue is related to default mail client.

After verifying your serial no :- LXPGZ020119394398xxxxx we found that

your product is in warranty .

Unfortunately, we are unable to offer support for this type of issue.

Please understand that Acer technicians have not been trained on every

possible software title or hardware component. Due to the magnitude of

information that would need to be learned, Acer technicians are not

trained on all the advanced features of the software or hardware Acer

sells.

Note: Items from the Acer Accessory Store are fully supported by the

manufacturer of the hardware or publisher of the software that you

purchased.

Our representatives have advanced industry knowledge of all major

brands and their merchandise so they are able to provide you with

expertise when answering questions about those products.

You may call (Answers by Acer) 1. 800-237-6483 (billed to a credit

card). However, Calling cards are available for 30 minutes ( $59.99 ),

90 minutes ( $129.99 ), or 15 issues ( $199.99 ) and the validity will

be 1 year.

I sincerely hope one of the options above provides the information you

need.

You can register the product from the following link:-

https://secure3.tx.acer.com/FindSystem/FindSystem.aspx?title=Register%20Your%20System

It's been a pleasure assisting you.

For further clarifications please feel free to visit our web site

http://support.acer.com/

Have a great day!

Respectfully,

Acer America

Online Technical Support