- Report: #527648
Complaint Review: Acer - Acer America - Internet Internet
Reported By:
pk -
Santa Clara, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Acer - Acer America
Internet, Internet, United States of America
Phone:
Web:
www.acer.com
Categories:
Business Rating:
(0)
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Acer - Acer America Worst Customer Service - Internet
ACER Home Server H.340
I spend a day configuring the server and making sure the software was working correctly - that was pretty straight forward. However, that was the start of the problems, I was about to add a second Hard Disk. When I opened the drawer to add a Hard Disk - the drawer fell apart. Looking at the construction - the hinge on the drawer was not completely formed in the plastic and therefore did not hold.
Called Acer customer service - first disconnected me after being on hold for about 15 minutes (I guess that is what they do at the end of their day - because when I called back - I was told to call the next day). I contacted online support - after responding to their questions I was told they could not help and told me to call in over the phone. When I called - I was eventually told to call again during business hours because this product in only supported by their second line support. So called again - only to be told that plastic parts are not covered under their warrantee and that I must have broken it. (Sure - as the part was not correctly molded!!.)
I was told that I could buy a replacement for $20 plus shipping. I was told the only other option - return the product!!!!!.
It is interesting that every time you call - they ask if you want to purchase and extended warrantee - I guess that is an indication of the quality of their products, sad that they don't honor the initial warrantee for construction of defective parts.
1 Updates & Rebuttals
pk
United States of AmericaAcer America Worst Customer Service
#2Author of original report
Tue, November 24, 2009
ACER Home Server H.340 I spend a day configuring the server and making sure the software was working correctly - that was pretty straight forward. However, that was the start of the problems, I was about to add a second Hard Disk. When I opened the drawer to add a Hard Disk - the drawer fell apart. Looking at the construction - the hinge on the drawer was not completely formed in the plastic and therefore did not hold.
Called Acer customer service - first disconnected me after being on hold for about 15 minutes (I guess that is what they do at the end of their day - when I called back, I was told to call the next day). I contacted online support - after responding to their questions I was told they could not help and told me to call in over the phone. When I called on Sunday - I was eventually told to call again during business hours because this product in only supported by their second line support. So called again on Monday- only to be told that plastic parts are not covered under their warrantee and that I must have broken it. (Sure - the part was not correctly molded - my fault???) I was told that I could buy a replacement for $20 plus shipping. I was told the only other option - return the product!!!!!.
It is interesting that every time you call - they ask if you want to purchase an extended warrantee - I guess that is an indication of the quality of their products, sad that they don't even honor the initial warrantee for construction of defective parts. It is no wonder that they have an F rating with the Better Business Bureau.
