- Report: #1397073
Complaint Review: Acceptance Now/Rooms To Go - Pinellas Park Florida
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Acceptance Now/Rooms To Go
7035 US Hwy 19 Pinellas Park, 33781 Florida, USA
Phone:
7275256273 / 8886722411
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Acceptance Now/Rooms To Go Amanda Pratt, Julie, Dennis Fraudulent, Non-Responsive, Poor Customer service, LIARS Pinellas Park Florida
I bought a bed from Rooms To GO/Acceptance Now. The bed or (partial bed) was delivered on Friday 06/30/17, where I had to take the day off to sit and wait. It was missing pieces that made it unsafe for my child to sleep on.
They first tried to convince me it was ok for my child to sleep on it until they could get me the other pieces. I asked if they were going to accept all responsibility for any damages or medical injuries due to sleeping on this bed as is. They quickly changed their mind on that.
After going around with when they could get the rest of the bed to me, they wanted to charge another delivery charge. At this point I said forget it and come get it. It took another 6 phone calls, 3 hours and me going down to the store before they would cancel it. So, pick up was scheduled for the next day Saturday 07/01/017.
When we woke up there was a message from the delivery guy stating he left the rest of the bed on our porch at 6am. I immediately called the warehouse to let them know they were supposed to pick up and not drop off. Of course, they had no record of that. Almost 2 months later and after over 30 documented phone calls to their corporate office including operator IDs and numerous Ticket #s for various issues, I have never received a response from anyone. On August 23rd I was contact by the police, stating that they are filing Grand Theft on me!?!?!?
I explained everything to the officer and he sat in their office and on speaker we set a pick-up date for 08/26/17. They did not show or call. I have sent the officer down there 3 more times to talk with them. They have not scheduled anything else.
Today 08/31/17, I received a certified letter from Amanda Pratt stating that I have had no contact with them, and I have 5 days to contact them or they will take legal action. Amanda Pratt is the same one who filed the police report, and the officer has been talking to. By her own police report and documentation that can be proven false. I have filed complaints with Rooms To Go, Acceptance Now, and the BBB.
They still will not respond or come and get the bed, I feel like I am being bullied because somebody does not want to do their job. I have turned to Social Media. I will post everywhere until I get a response from upper management and this gets resolved! This company is a joke! #roomstogo #acceptancenow
