Complaint Review: AC Guyz - Tampa Florida

Steve Cormier New OWNER of AC Guyz LLC as of June 1, 2018. We are NOT Affiliated with Justin Harrell, former owner of Harrell Home Service.

Hi Scott. I am not avoiding you. I have been working 12 hour shifts. And still am through the holiday weekend until Thursday. But, I did talk to a total of three people from your company while this was going on as noted.

And I usally don't answer calls from UNKNOWN. I am sure you can aunderstand that.

Anyway. I called the old Harrell's phone number for service. The invoices say Harrell's on it. I know AC Guyz bought the company.  Therefore they inherit the ten year warranty parts and labor I bought from the old company. Why they don't honor the original aggreement is what I don't understand. And I bought a year membership at the start of the year too. That's how club members are treated ?

That repair should have only cost me a service call at the very most.

I had a fan motor replaced with my previous unit a few years ago. It took 30 minutes and $250.  

I have spent a lot of money with this company. Including all new duct work.

I did not expect any repair bills for ten years. Or anything to break for at least five years. So I was okay with spending it.

I figure I am owed a refund for that last vistit which should have been only 30 minutes and not have spanned two days.

What's done is done. I am looking to not repeat my errors.  I helped my mother arrange for the replacement of her 26 year old system two weeks ago. It was $5 thousand installed. And a ten year parts and labor in writing.

I helped my son with the service of his AC last week in the house he just purchased.  We let them install the surge protector and the uv lamps in the air handler.  You guys missed out.  I like to recommend people for work.

Action AC at waters and armenia are advertising ten year parts and labor on their sign out front. I bet they honor their warranty too.

I cannot do that with AC Guyz.  But, when people ask me who installed my system, and they do ask. I steer them somewhere else.

It is true I have left three negitive reviews online. I don;t like doing that. But, I did not leave it on your facebook page. 

At this time. I am not expecting anything from AC Guyz. I probably will call my old people when I need service the next time. 

John Schneider

First of all i want to say im sorry for what happened to you at harrell home services. We are ac guyz, a totally different company. We came out to service your ac unit. We gave you a fair diagnostic and determined the cause of your problem and fixed it. Yes, we misquoted the price but we sent Sean out,(our best service tech) to make it right. Then to our surprise you posted this blog on multiple sites. I tried to call you several times to resolve this and you refused to call me back.

If you desire a resolution, why not return my call so we can come up with a resolution. i checked on all the reviews you gave and you have not given any favorable reviews. at least Ivdidnt see any. We are a new company with honest technicians and a customer service department that wants to solve issues if they come up. We are trained to be reasonable and fair but we need that chance. You can reach me at the office at 813-413-5550... ask for Scott. Look forward to making this right. Respectfully