Complaint Review: Aamco Transmissions - DANBURY Connecticut

 Now lets blame the customer for not doing the correct job . I stand by every word I wrote .

I have since used a local transmission shop down the road . They said the install was done poorly .

The van lasted another 50,000 miles and was sold .

This piece is one lie after another.

The customer asked us to put in his transmission and said he was in a hurry, because he had a sick daughter.  We pulled the transmission immediately so that as soon as the transmission got here we could install the transmission.  We waited over 4 weeks for him to deliver the transmission to us.  With the transmission out, his vehicle tied up one of our lift’s for that 4 week period.  We called and asked the customer where the transmission was several times since he said he was in a hurry.  He had an infinite number of excuses:

They forgot to order it

The truck got lost

The truck burned up

They dropped the transmission & broke the case,

Etc.

Finally we received the transmission 4 weeks later.  We installed it with in a day and a half of receiving it.  The customer picked up the vehicle and returned right away.  He said it was not shifting.  We explained to him that this is his transmission, so we are not responsible for that.  We then checked the transmission and identified the problem.  He said he would not pay to have it repaired and gave us the name of the company that had sold him the transmission. It was Autozone.  We called Autozone and arranged to have them pay for the repair to the transmission.  We then fixed the transmission and called the customer.

When the customer came to pick up the vehicle, we told him he was low on gas and he needed to get some right away.  He said his gas gauge did not work and he had plenty of gas.  He took the car and came back right away.  His engine was sputtering.  We asked if he got gas.  He said no.  We told him he needed gas and offered to get some for him.  He said no.  His vehicle then died.  He now proceeded to spend one hour trying to start the vehicle by hitting the starter and turning over the engine.  After one hour, he asked us to get him some gas. We took one of our guys off of a job and sent him out for gas.  We then put the gas in the vehicle.  The vehicle still would not start.  We pulled another man off a job to look over the vehicle.  He found that the fuse to the fuel pump had blown because the customer had spent an hour trying to start it and overheated it.  We replace the fuse and the vehicle started and the customer drove off.

We did not charge the customer storage for leaving the vehicle with us on the lift for 4 weeks; we did not charge the customer to send our man to get gas.  We did not charge the customer to diagnosis his starting problem.  We just charged him for the gas.  If the customer was worried about time and expense we could have rebuilt the transmission in about 3-4 business days and had him back in the vehicle with a working transmission.

The customer states that the transmission does not work.  The transmission is not ours and we are not responsible for it.  He needs to take it back to the one he bought it from.  We still do not understand why he is angry with us.  We did exactly what he wanted

The customer also filed complaints with the Better Business Bureau and AAMCO home office.  Both of these complaints were dismissed because they were found to be untrue.

In conclusion, we did what we said we would do and more, but we are not responsible for a transmission that the customer bought some place else.