- Report: #97843
Complaint Review: AAFES - Fort Campbell Kentucky
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AAFES
Fort Campbell, PXtra Fort Campbell, 42223 Kentucky, U.S.A.
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It all started when I picked out 7pc furniture set and an additional MATCHING chair. They did not have it all in stock and could not sell the floor model. So they had to order it from their main warehouse so far no problem.
Then they call my wife and tell her it is in and we can pick it up. I get there and they have no idea who called my wife and they cannot find my order. I say, "ok order it again" I am an understanding mistakes happen. They repeat 3 more time a call to my wife and they have no idea who call and still no furniture.
Then finally they call and we go to pick it up. I get there and they have the 7pc set but no chair. I say, "well where is my chair?" we are sorry sir it has been discontinued and we sold the floor model to someone else. So my wife and I beyond upset decide if we cannot have the whole set then we do not want it.
A few weeks later we decide to get a 5 cubic foot deep freeze. We go in and they have one left. Great so I pay for it take my family home and come back to pick it up. Get it home and the whole front is dented in. I call and told the condition I found it in. They said to return it and they would order it I say ok not there fault.
Four days later they call and tell my wife it is in. I get off work at 17:00 (5:00 PM) go straight there and they tell me that they but my freezer on layaway for someone else. Seeing the disgust in my face the manager gives me the one that was on layaway for the other customer. Long story short it was also dented.
In ending AAFES is a horrible company that would not survive with out the people that lay their life on the line for a grateful nation. If it were at all possible I would start a boycott, but as they are subsidized by your tax dollars and are the only place I can get most of my military equipment they are a monopoly for the US Service Members
Terry
Ft.Campbell, Kentucky
U.S.A.
Then they call my wife and tell her it is in and we can pick it up. I get there and they have no idea who called my wife and they cannot find my order. I say, "ok order it again" I am an understanding mistakes happen. They repeat 3 more time a call to my wife and they have no idea who call and still no furniture.
Then finally they call and we go to pick it up. I get there and they have the 7pc set but no chair. I say, "well where is my chair?" we are sorry sir it has been discontinued and we sold the floor model to someone else. So my wife and I beyond upset decide if we cannot have the whole set then we do not want it.
A few weeks later we decide to get a 5 cubic foot deep freeze. We go in and they have one left. Great so I pay for it take my family home and come back to pick it up. Get it home and the whole front is dented in. I call and told the condition I found it in. They said to return it and they would order it I say ok not there fault.
Four days later they call and tell my wife it is in. I get off work at 17:00 (5:00 PM) go straight there and they tell me that they but my freezer on layaway for someone else. Seeing the disgust in my face the manager gives me the one that was on layaway for the other customer. Long story short it was also dented.
In ending AAFES is a horrible company that would not survive with out the people that lay their life on the line for a grateful nation. If it were at all possible I would start a boycott, but as they are subsidized by your tax dollars and are the only place I can get most of my military equipment they are a monopoly for the US Service Members
Terry
Ft.Campbell, Kentucky
U.S.A.
5 Updates & Rebuttals
Xeno
Bellevue,Nebraska,
U.S.A.
Huh? What are you talking about?
#2Consumer Suggestion
Sun, November 25, 2007
I'll repond to: "If it were at all possible I would start a boycott, but as they are subsidized by your tax dollars and are the only place I can get most of my military equipment they are a monopoly for the US Service Members" AAFES is not subsidized by tax dollars. I don't know where your getting that? And the only reason (forced) to shop at AAFES is at the Military Clothing Sales. The last time I bought anything at AAFES was over 3 years ago. Their price & service sucks, so don't buy there.
Poohz7
APO,Europe,
U.S.A.
I totally agree
#3UPDATE EX-employee responds
Sat, November 24, 2007
I completely agree with Cassandra. Not all of the employees should be at fault for the bad management at what seems to be every store. The employees are over-worked, and paid poorly. At the store I worked at, we worked in the heat because the air conditioning was always either broken or the managers didn't want to turn it on, and we had to put up with the cash registers always malfunctioning, tags being marked wrong or the price isn't in the system at all, and we had to deal with many other things that would drive anyone insane. Most people who work there don't work there for too long, because they really are treated like slaves. Most employees are military dependants. Is this how the families of those defending our country should be treated?
Cassandra
Colorado Springs,Colorado,
U.S.A.
AFFES employee unhappy.
#4UPDATE Employee
Sat, June 02, 2007
Please dont blame the AAFES employees. We are over worked and under paid. I work 7 days a week. but I get part time pay. because they give a off day so that the 7 days fall into the new work week. acutally I work 5 the one pay week and 2 the second. but its 7 days straight. I cant even take off to get my sons stiches out. EVERYONE QUITS AS SOON AS THEY START. I do see some employees being rude. I try my best to provide good customer service. I never see my children. I work sick. I feel like a slave. I dont even know how to request a day off. I havent even had my orientation yet. because they have to have workers. Trust me We suffer like You. plus my husband is a soldier. when he goes back to iraq. I may and may not be allowed to get off to see him off or to come back. Thats AFFES serving the best customers in the world.
Cassandra
Colorado Springs,Colorado,
U.S.A.
AFFES employee unhappy.
#5UPDATE Employee
Sat, June 02, 2007
Please dont blame the AAFES employees. We are over worked and under paid. I work 7 days a week. but I get part time pay. because they give a off day so that the 7 days fall into the new work week. acutally I work 5 the one pay week and 2 the second. but its 7 days straight. I cant even take off to get my sons stiches out. EVERYONE QUITS AS SOON AS THEY START. I do see some employees being rude. I try my best to provide good customer service. I never see my children. I work sick. I feel like a slave. I dont even know how to request a day off. I havent even had my orientation yet. because they have to have workers. Trust me We suffer like You. plus my husband is a soldier. when he goes back to iraq. I may and may not be allowed to get off to see him off or to come back. Thats AFFES serving the best customers in the world.
Cassandra
Colorado Springs,Colorado,
U.S.A.
AFFES employee unhappy.
#6UPDATE Employee
Sat, June 02, 2007
Please dont blame the AAFES employees. We are over worked and under paid. I work 7 days a week. but I get part time pay. because they give a off day so that the 7 days fall into the new work week. acutally I work 5 the one pay week and 2 the second. but its 7 days straight. I cant even take off to get my sons stiches out. EVERYONE QUITS AS SOON AS THEY START. I do see some employees being rude. I try my best to provide good customer service. I never see my children. I work sick. I feel like a slave. I dont even know how to request a day off. I havent even had my orientation yet. because they have to have workers. Trust me We suffer like You. plus my husband is a soldier. when he goes back to iraq. I may and may not be allowed to get off to see him off or to come back. Thats AFFES serving the best customers in the world.
