- Report: #230253
Complaint Review: AAA - Toledo Ohio
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AAA
Various Locations Toledo, Ohio, U.S.A.
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AAA Car Care Don't let them steal your business Toledo Ohio
AAA automotive repair is offering their tow truck drivers through AAA roadside service $5.00 per car to get you to let them take your car to their service centers. You have the right to have the car taken anywhere you want and they have to take it there for you. Do not let them bully you or mislead you into believing that they have to be the ones to fix your problem.
Thomas
Holland, Ohio
U.S.A.
Thomas
Holland, Ohio
U.S.A.
5 Updates & Rebuttals
anonymous
High Point,North Carolina,
United States of America
buyer be aware
#2UPDATE EX-employee responds
Sun, August 05, 2012
As a former employee I can tell you to watch out! The call center will offer you a $25.00 discount on your repair bill. Which is chicken feed compared to your actull bill! AAA Car Care 's labor rate is between $90 to $ 95 per hour. You do not have to go to a AAA Care Care center to have your car worked on, just because you have a AAA membership. Find a reputable independent garage!
Thomas
Holland,Ontario,
U.S.A.
Marc -- No I was not bullied
#3Author of original report
Mon, January 15, 2007
I work for the competition and I recieved this information from a AAA tow truck driver. I feel that a customer should be able to choose where it goes without being bullied. I know this is happening in my area based on what this driver told me and what several of my regular customers have told me who use AAA for their towing and roadside assistance. I don't if this happens elsewhere with AAA.
Marc
Makaha,Hawaii,
U.S.A.
Thomas, were you bullied to do that?
#4Consumer Comment
Sun, January 14, 2007
I will always ask a customer if he has his own mechanic or does he want me to take it to a place I deal with. I do this for a number of reasons. When you're in the towing business you find out who is reliable and who isn't. Notice, I didn't say "cheapest." If you tell me to take it to some guy that I know is a clown or a cheat, I may tactfully try to dissuade you but I won't push. A lot of people don't know what they are going to do so they have me bring their car to their home. I'll recommend a shop so they won't have to call for a second tow. I guess you would consider that a rip-off attempt.
Marc
Makaha,Hawaii,
U.S.A.
Thomas, were you bullied to do that?
#5Consumer Comment
Sun, January 14, 2007
I will always ask a customer if he has his own mechanic or does he want me to take it to a place I deal with. I do this for a number of reasons. When you're in the towing business you find out who is reliable and who isn't. Notice, I didn't say "cheapest." If you tell me to take it to some guy that I know is a clown or a cheat, I may tactfully try to dissuade you but I won't push. A lot of people don't know what they are going to do so they have me bring their car to their home. I'll recommend a shop so they won't have to call for a second tow. I guess you would consider that a rip-off attempt.
Marc
Makaha,Hawaii,
U.S.A.
Thomas, were you bullied to do that?
#6Consumer Comment
Sun, January 14, 2007
I will always ask a customer if he has his own mechanic or does he want me to take it to a place I deal with. I do this for a number of reasons. When you're in the towing business you find out who is reliable and who isn't. Notice, I didn't say "cheapest." If you tell me to take it to some guy that I know is a clown or a cheat, I may tactfully try to dissuade you but I won't push. A lot of people don't know what they are going to do so they have me bring their car to their home. I'll recommend a shop so they won't have to call for a second tow. I guess you would consider that a rip-off attempt.
