- Report: #238915
Complaint Review: AAA Roadside Assistance - Providence Rhode Island
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Author Confirmed
Why?
AAA Roadside Assistance
110 Royal Little Dr. Providence, 02904 Rhode Island, U.S.A.
Phone:
401-868-2000
Web:
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AAA Roadside Service AAA Roadside Assistance Awful customer service doesn't care if something wasn't your fault. Ripoff Providence Rhode Island
They have the worst customer service who wouldn't hear of something which they could have been accountable for
I locked my keys in my car and requested a road-side service. They assured me they would send someone out right away, and would call when they arrived. When I got a 5 minute notice call from them, I went outside to meet the driver. I spent about 10 minutes looking for him and he was nowhere to be seen.
After about an hour, I called AAA again, and they told me someone at work informed the driver I was not there. I doubt this happened since I was already outside waiting for him any no driver went in.
Because they had to make another call to another driver, this counted as a second service call. Even though they were told by a STUPID idiot at work that I wasn't there, I was waiting out front the whole time and there was no visual confirmation that a driver was even there. I do believe the driver was out for a free meal and didn't show, but AAA wouldn't hear of it and had charged me another visit.
Did they hire a corrupted driver? Couldn't they take that into account, not penalize the person who requested and paid for their service?
No matter what the problem was or who was at fault, AAA has no heart whatsoever. This will be the last time I will sign up with them. I'd rather pay a towing service myself and be assured I get the assistance I pay for.
Ben
Jamaica Plain, Massachusetts
U.S.A.
I locked my keys in my car and requested a road-side service. They assured me they would send someone out right away, and would call when they arrived. When I got a 5 minute notice call from them, I went outside to meet the driver. I spent about 10 minutes looking for him and he was nowhere to be seen.
After about an hour, I called AAA again, and they told me someone at work informed the driver I was not there. I doubt this happened since I was already outside waiting for him any no driver went in.
Because they had to make another call to another driver, this counted as a second service call. Even though they were told by a STUPID idiot at work that I wasn't there, I was waiting out front the whole time and there was no visual confirmation that a driver was even there. I do believe the driver was out for a free meal and didn't show, but AAA wouldn't hear of it and had charged me another visit.
Did they hire a corrupted driver? Couldn't they take that into account, not penalize the person who requested and paid for their service?
No matter what the problem was or who was at fault, AAA has no heart whatsoever. This will be the last time I will sign up with them. I'd rather pay a towing service myself and be assured I get the assistance I pay for.
Ben
Jamaica Plain, Massachusetts
U.S.A.
1 Updates & Rebuttals
John
Providenc,Rhode Island,
U.S.A.
Call Center Representive for 5 years.
#2UPDATE EX-employee responds
Sat, April 28, 2007
I worked for AAA, the club that serviced you. I took road services calls. First let me say what you expereinced is a common issue. The only person that could inform the drive that the member was not there is the dispatcher. The call rep and the tow truck drive have no contact. You don't say wheater you were at home or a business? Was it at night? If you in an obscure spot the driver could have missed you. (i doubt that was the case) The second call should not have counted against your membership even though the Call Rep had to put another call through. The member realtions department should have taken care of that. Yes, they do hire corrupt drives, it's not so much the drives, but the companies that AAA hires. They're hired on contract and they don't get paid very much. About 20 bucks a call. Plus they have their own calls from non members calling for service, which they get paid more for. I agree with that AAA services does suck sometimes. I've waited a long time for services too. But on an average day AAA takes 8,000 calls for their service area, which is all of RI and most of MA. And I will tell you that with all of AAA problems, they are the cheapest out there. Depending on your membership 48 or 75 for basic or plus membership. If you call a tow company on your own they can charge you 75 bucks JUST for coming out there, plus if they tow you then can charge whatever they want. All I can say is that I'm glad I left the company. Underhanded things like what you experienced finally got to me and I hated it there. Any questions about the service I would love to dish more out.
