Steven
Jacksonville,#2Consumer Suggestion
Thu, December 20, 2007
I was under the impression that the collection agencies pay the charge off amount. They are then allowed to tack on whatever fees they attach for the collection. Are you saying that they sold the charge off for more than you owed??
Ken
Hillsboro,#3Author of original report
Thu, December 20, 2007
After visiting a branch manager which removed the 1st account to try and get us back I believe in luring us in knowing once we established an account they could deduct all fees owed allegedly on 2nd account. I said no and contacted BBB. After running through the facts with BBB and 53 Bank with BBB as the mediator of the complaint they finally sent us a letter from the 53 Bank saying the 2nd was removed because BBB was saying use a lawyer or file a complaint with the FTC office. They believed we were right and the branch manager had made major mistakes and should of known better since she was a manager of a bank and should of known all the info necesary to provide us with accurate help. Case cleared and solved.