- Report: #1300385
Complaint Review: 24 Hour Fitness - Salt Lake City
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24 Hour Fitness
5766 S 1900 W Salt Lake City, USA
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24 Hour Fitness 24 Hour Fitness Taylorsville Cheat, Lied for comission. Salt Lake City Utah
I walked into the gym after work wanting a visitors pass to TRY out their basketball court specifically as I didn't have money to pay for a gym pass. Being that it was November and snowing outside I coudn't play basketball outside. The sales lady JOANN ALVARADO spoke with me. She told me verbatim. "We have a plan that's 29.99 a month and you can cancel at any time." Because I had told her I don't want to join because as soon as the weather is better I'll play basketball outside. I again told her That I didn't want to committ to anything because I only needed to use the basketball court because of the snow right now. "You can cancel at any time and you'll get a month for free when you cancel, it's just 29.99 a month. " I made it clear that I wasn't wanting to use the equipment and was specifically wanting to play basketball. I paid the 29.99 with the knowledge that I can cancel it at anytime. The next time I go in to play basketball, there is no court available.... They are doing a blood drive in the court. So I leave. Throughout the month I play on the court five or six times. They continue to charge me 29.99 a month over a period of 3 months. Having not used their court in over two months. I call to cancel...... The customer service agent tells me I need to pay 395.00 for an early termination fee. I state what the sales rep stated to me. That I could cancel anytime and I would get a month for free after I cancel. The agent tells me "sorry." I walk back into 24 hour fitness. The sales rep that sold it me is busy with other customers. She looks at me and her face goes white. She can clearly see that I'm heated. She walks back into the back area to avoid me. There is no manager available. Customer service is unhelpful being that they have no tools nor desire to right a situation. It has been 3 more months now and they continue to charge my card. Why are the sales agents straight up lying to make comissions off sales? If I had done this at my job I would be fired.
