- Report: #1344236
Complaint Review: 24 Hour Fitness - Nationwide
Reported By:
Michael John Phillips -
San Diego, California, USA
Submitted:
Updated:
-
Author Confirmed
Why?
24 Hour Fitness
Nationwide, USA
Phone:
925-543-3100
Web:
www.24hourfitness.com
Categories:
Business Rating:
(0)
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24 Hour Fitness You'll have claw marks on your credit card if you attempt to disenroll a family member San Ramon Nationwide
Report Attachments
I signed my sister Erica on my membership as an add-on. My mother also has a membership. Both my membership and my mother's membership are billed to my mother's card. My sister did not use the aforementioned membership I added for her on my account.
In 2015 I went into 24 Hour Fitness and asked for my sister's membership add-on to be canceled. The representative said it was canceled.
Subsequently, this year, my mom had been complaining about the extra amounts charged on her account. Mom believed it was for another relative, Matt who I added to my membership, who I also had subsequently removed.
I inquired at the front desk at 24 hour fitness, and they confirmed that Matt had been removed. Mom does not have access to my account information.
I found out this month that 24 Hour Fitness had in fact not removed Erica from the account over a year ago, but had been billing the $39.99 additional amount without ever sending me statements either email or snail mail regarding the billing. Erica had not been going to the club during the period, whatsoever. Erica also believed the membership was canceled.
24 Hour Fitness is certainly capable of sending me email notification of billing, as does every other company who does re-reoccurring billing I am associated with. My Gmail shows that 24 Hour Fitness sent me unsolicited promotional email four times a month-but not one statement in any month.
After discovering that the membership for my sister had not been canceled, I called 24 hour fitness and told them the situation. The customer service operator agreed to cancel the billing, but declined to refund the erroneously billed amounts during the last year, which I can only guess total $500.00. The customer service rep said I needed to file a complaint with the credit card company.
The American Express will require for me or mom to speak with the vendor, which has been done. The next step with American Express is to allege fraudulent billing, which we are going to do. What else is it but fraud, if I ask that a membership be canceled, it is not canceled, it is not used, no benefit is received by me or a third party, they continue to bill me without giving me a monthly statement of the billing (notice), and then when it is discovered refuse to return the overpayment back?
So the next step is filing a fraud complaint with American Express and with the BBB.
