- Report: #1512835
Complaint Review: Zmodo - Shenzhen, Guangdong
Reported By:
Gary -
Richmond, California, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Zmodo
25/26F, Finance Technology Building, Hi-Tech Park, Nanshan District Shenzhen, Guangdong, China
Phone:
(866) 888-2452
Web:
www.zmodo.com
Categories:
Business Rating:
(0)
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Zmodo Meshare, Inc. Not Needed Charge Shenzhen, Guangdong
Report Attachments
In October of 2020 I purchased four Zmodo Wi-Fi cameras from Amazon for $50 each. After receiving them I discovered that I had to pay Zmodo $74.80 more for cloud space for the camera’s recordings. I agreed to do that and paid them via PayPal. I soon discovered that the cameras were of poor quality and would not work for the home security system that I was making with them. I boxed them up and moved them to storage in my garage and wrote off the loss of $200 plus as a mistake on my side. I replaced them with Reolink brand Wi-Fi cameras that I continue to use today.
Fast forward to October of 2021 and I get a $74.80 charge on my PayPal account for the renewal of the cloud storage. I immediately called them and told them that I no longer used the cameras, so I am not using the storage space, and requested that the amount be refunded. I was told by Zmodo that the charge was not refundable, so I had to pay for storage until 2022. I said that this was unacceptable, and I was not paying this charge. I have several other products on autopay and they always email me in advance to tell me that the charge was coming, Zmodo did not do this.
I was willing to take the loss for my making a poor purchase choice, but it pisses me off to be forced to pay this. I would like a refund and warn others of this rude policy.
