Complaint Review: wish.com - San Francisco CA

Summary:

On April 10, I purchased two UVA wands from wish.com.

Items were committed for delivery on April 22 and between April 27 and May 19. They never arrived.

On May 2 they reimbursed shipping cost for first article ($15) and said to contact back on between May24 and June 8 to get full refund. They changes date for second article to June 22, 2020, without notification or option to cancel, which violates FTC rules for ecommerce.

Since May 24, I am unable to get refunded for either article. No option on virtual assistant. Support via email only refers to virtual assistant to get refund but as stated, instructions do not work and does not offer refund options.

Or they lie stating full refund (vs shipping) was made, it was not or that it is past the deadline of their refund policy (it is not how can it be if the say to get back by May 24 June 8). They run the clock to never refund! On June 8, 2020 it has still not been refunded!

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Detailed review:

Beware, avoid or boycott Wish.com

Wish.com is not the most impressive store but it is cheap. Most items seem to be coming form China, which explains the low prices and the long, very long delays to receive anything.

Over the last years, Wish.com managed to get more efficient. Many items seems to be locally stored and other were more efficiently shipped. With COVID-19, this has changed: most of the items simply do not arrive since mid-March 2020.

In March and April 2020, wish.com was helping, refunding shipping cost with delays and refunding items that did not arrive. Yet it became impossible to speak with a human (chat or phone) and a virtual assistant is the gatekeeper to being able to contact support!

Mid-April, May and June 2020, the situation has worsened significantly:Wish.com claims it has refund policies that kick 3 months after order (not after delivery etc.). March orders not delivered are now running against that. Yet the virtual assistant changes committed delivery date and the suggest that refund can only be asked 2 weeks several weeks after the committed date. Sometimes that date is past the 3 months and they try to assert it to refuse refund.

So far when it happened it has been possible to revert that. But it simply is a scam that they clearly are trying to play. Now the virtual assistant does no more offer path to get shipping cost refunded or refunds, despite past the date where it says refund can be obtained. In fact the option are not offered

oIf shipping cost were refunded, it now claims that refund took place as if full refund had taken place; something that hasnt been the case.

o No option to get full refund is offered.If you manage to contact support reusing an older email to [email protected], etc.):

oThey tell you refund can only be obtained through virtual assistant Yet as discussed above that option does not exists!

o If you point this out, they still provide the same instructions

oOr they dont reply!

o If you are lucky to get a useful support agent, they will waste the opportunity by:

Asking you what item is missing (f more than one)

Telling you about the refund policy limit

Ask you to wait

Tell you that you are past policy when you are not and / or follow their explicit dates to request refund

But NO refund!

In addition, items ordered in March or early April are schedule for delivery end of June! The dates are actually changing.

I had a March order which was committed by April 22 and April 27- Mid May. Neither made it. The first one with changed target of May 2 and refund supposedly available on May 19, has still not arrived more been refunded. Policy limit is June 8!

The second was changed from Mid-May (19) to June 18! All without notification or opportunity to cancel! This is in violation of FTC rule for online orders (e.g. see FTCs Mail, Internet, or Telephone Order Merchandise Trade Regulation Rule - e.g.

https://www.ftc.gov/tips-advice/business-center/guidance/business-guide-ftcs-mail-internet-or-telephone-order ).Conclusions:Do not order form wish.com anymore. It is not worth the hassle and the scam they are setting more and more overtly. They will scam you or at least try.If you do, use credit cardsKeep copy of all receipts, committed dates and communications with virtual assistant and be ready to dispute with your credit card company. You will need to dispute, I promise.

And you will need these documents.

Wish.com is now a scammer.

They have forgotten customer services: they simply do not answer, let a machine answer instead which does not have a refund option (other than shipping cost, sometimes). This company should be put out of business.

User's recommendation: Beware, avoid or boycott Wish.com •Do not order form wish.com anymore. It is not worth the hassle and the scam they are setting more and more overtly. They will scam you or at least try. •If you do, use credit cards •Keep copy of all receipts, committed dates and communications with virtual assistant and be ready to dispute with your credit card company. You will need to dispute, I promise. And you will need these documents.