- Report: #1483976
Complaint Review: Whaleneck Marina - Merrick New York
Reported By:
Matthew -
Bellmore, New York, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Whaleneck Marina
3000 Whaleneck Drive Merrick, 11566 New York, United States
Phone:
516-378-8025
Web:
https://www.whaleneckmarinapowersports.com/
Categories:
Business Rating:
(0)
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Whaleneck Marina Lisa They are charging me for storing something that they said would be free of charge Merrick New York
Horrible experience working with Whaleneck Marina.
Sometime around May 25, 2019 my GP 1800 which I bought from well Nick Marina got a crack in it and I brought the JetSki over to Whaleneck Marina. They took the machine out of the water and they placed it on a dolly where it sat. We then contacted the insurance company and the insurance company came in and determined that the machine was totaled after a day at the marina change the oil and they did a visual inspection.
I then spoke with Lisa the manager for the Marina who we know for well over 15 if not 20 years. She told me that she is just going to charge the insurance company with a oil change in the 6 days of storage that it was there. She told me that the insurance company will pay for the six days of storage and the oil change I won't owe anything. She told me I can keep the ski there and she won't charge me.
About a month goes by and I get a call from wall to the head mechanic. He told me that my machine is there getting beat up by the sun so I should go over and cover it with my jetski cover. Two days ago on August 22, 2019 I get a call from Lisa stating that my JetSki is at the marina and I need to pick it up and that I owe them a bunch of money for storage.
I told her that that is ridiculous and that she had told me how I could keep it there for free and had I known I was being charged I would've picked it up. My father went over there on August 23 and try to speak with her. Without my consent I father offered her either $200 or $250 to just settle and move on. She told my father she would charge $750 or $10 per day in storage.
My father then spoke with Walter and Walter said to come by on Saturday and we will work something out. So today on Saturday 8/24/19 I went over with the trailer and my pick up truck to pick up the ski and they refused to release the jetski to me. I spoke with Vanessa who was the only one in the main office at the time. Can you call the Lisa and Lisa said that the best they can do is $750. I told her I would be calling the police to file a report if they don't release the JetSki to me.
I also spoke with Walter and Sam Gressel and neither of them could help. The two officers didn't give me a report however they wrote down on a piece of paper "NCPD Event # 190532352". Personally I find it unbelievable how this business/Marina conducts business especially with someone who has been a loyal customer of the marina for over 20 years. They leave me no choice but to take them to court. Unbelievable.
Keep in mind, I live on the water, I am on the truck and I have a JetSki trailer. If I would've known that I would be charge for leaving it there I would've picked it up the 1st day.
1 Updates & Rebuttals
Robert
Irvine,United States
75 Days?
#2Consumer Comment
Sat, August 24, 2019
When the owner stated you could keep it there did you happen to agree upon a specific amount of time? As I could see the owner saying you could keep it a week or two if you needed to find a place to store it. As that would be reasonable. But you kept it there for about 2 1/2 months even though you had the means to take it, which if we were to turn this around sounds like you may have been trying to take advantage of this 15 year business relationship.
Now, you can take her to court, but in the mean time since she has the legal rights she could file a mechanics lien and if you fail to pay her could legally sell the Jet Ski. She could also continue to add addtional storage charges. Where if you do go to court, unless you have something in writing from her that states you can keep the Jet Ski stored free of charge for the amount of time you did, the odds are the judge will probably try and split the difference. Where you may not owe the entire balance, but you may end up still having to pay a signficant amount.
Good Luck
