- Report: #1512457
Complaint Review: West Coast Audio Bryan Patton - Elk Grove California
Reported By:
Ghais -
Elk Grove, California, United States
Submitted:
Updated:
-
Author Confirmed
Why?
West Coast Audio Bryan Patton
9291 Bendel Pl Elk Grove, California, United States
Phone:
9166899377
Web:
www.westcoastcaraudio.com
Categories:
Business Rating:
(0)
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West Coast Audio Bryan Patton Bryan Patton Built Custom box for subwoofers and installed them with Amp Elk Grove California
This was the worst experience I've ever had as a customer anywhere. I purchased 2 Skar Audio 10" subwoofers and an Amp online. I took them to the Elk Grove location where I met Bryan (wish I never went here) and I asked if they could build a custom box in my 2016 Camaro. I was told they could and I left my car and the equipment there on-site.
When I got home Bryan called me and asked if I wanted "individual" boxes for each speaker and that they would sound better as well as look like "part of the trunk". What he didn't tell me was that it would take up my entire trunk and look like a giant nasty box just stuffed in the back of my trunk. In that conversation I asked if he could add lights and how much that would cost and he said he would put together a quote and follow-up with me the next day.
He was off the next day and of course didn't follow up. Apparently they just began freestyling whatever look and box they saw fit in my car, never once telling me how it would look, or that I was losing my entire trunk to this botched job. I called almost everyday asking for Bryan, Tuesday he was off, Weds he was in the Arden office. The rep in Elk Grove on Weds was basically telling me to get off the phone and Bryan would call me back whenever he got to it. I told him that was unacceptable because I hadn't been quoted on the new design we discussed nor had I been given any clue as to how it would look.
Bryan calls me back and says "I'll call you as soon as its done" that's it. I check on Thursday for a status update and still have no idea how its going to look and get the same dry response. Finally Friday evening I get a ride up to the shop as they have had my car since Monday and I have a trip planned that weekend, I got there about 4:30pm (this was after calling and Bryan saying it would be done by 7pm) I get to the shop and the work is terrible, just a giant box in the trunk, the trunk completely useless, no space for anything at all, completely dismantled and the car was filthy.
I obviously was extremely irritated so I took whatever work they had done and left. They initially charged me roughly 1300.00 and then added an additional 500 for the "individual" boxes for each subwoofer. I was not only ripped off for nearly 2000 to literally put a box in my trunk, but its ugly and has completely destroyed my trunk space. I would NEVER recommend doing business here.
