- Report: #1517908
Complaint Review: Walmart Store #3705 Yelm WA - Yelm Washington
Reported By:
Georgia -
Rainier, Washington, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Walmart Store #3705 Yelm WA
17100 State Route 507 Yelm, 98597 Washington, United States
Phone:
360-400-8050
Web:
www.walmart.com
Categories:
Business Rating:
(0)
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Walmart Store #3705, Yelm WA Rude, nasty and disrespectful customer service. Yelm Washington
Yesterday (4/25/2022) I called the auto center around 2:00 pm to inquire whether they can install tires that I bought online. They said yes, as long as I was there before 5:00 pm. I asked if today would work and they said yes. I got off of work early, hustled to take care of my animals so that I could meet my daughter there with her tires.
I arrived at 4:46 pm and when I went to the auto center door, it was locked. When I knocked on the glass to get the attention of the guy that was walking by, he looked at me and threw his hands up and snarled "we're closed!" and then looked at me like I was filth.
I promptly called the front desk and the nice lady in customer service connected me with a manager. The manager was an idiot and I can see why the guy in the auto center had such a crappy attitude toward customer service. I told her what I was told when I called at 2:00 that day and that the sign on the door of the auto center says 7:00 am to 6:00 pm Monday through Friday.
She told me well, if too many people call out then they have to close the auto center because there has two be two people in the bay at all times when they're working on a car. I informed her that I didn't appreciate being yelled at and treated like I was a disruption, when in fact, I'm one of the reasons he's employed. She said what do you expect him to do? They had to close early. I told her that I expected him to talk to me civilly and possibly walk to the door and explain to me why they had to close.
Oh, and here's an idea, let's put a sign on the door, that would be a respectful thing to do. Her words were just as nasty as his and apparently they don't teach their managers what good customer service is so how can I expect the employees to know. I will avoid this Walmart like the plague and I ended up getting my tires put on by a local business and they even did it for less money.
