I returned the products which don’t work. I received the return # and placed it with USPS shipping. A month later they charged me over $150 for unreturned creams. Saying ” well you didn’t call us to tell us the return tracking # therefore we can’t refund you. Simply returning the product alone does not credit your account”. You also only have 30 days to return even though it takes at least 2 weeks to determine if product works. Then a week or more for standard shipping to be received. I have been scammed.