- Report: #1488943
Complaint Review: Visible - Denver CO
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Author Confirmed
Why?
Visible
1200 17th Street Denver, 80202 CO, United States
Web:
https://www.visible.com/
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Visible Visible Wireless No service, 3-5 business day response times. Issues with initial activation as well with only $5 max credit applied to account Denver CO
Activated my Visible service and ported number over. My phone said Visible at the top but I was unable to make or recieve calls or text messages. Contacted live chat who had fast reponse times and after troubleshooting and not fixing the issue, they told me a specialist would contact me in 3-5 days.
They put a $5 credit for the problem with activation. I have an iPhone, most of my text messages are through iMessage and most of my friends use iMessage as well. I didn't realize I wasn't recieving a number of texts through regular SMS. When I finally realized this, I contacted Visible immediately.
I noticed at this time that they had very long chat queues for support. Made me wonder if other people were having the same issue I was having. After factory resetting my phone, I was unable to connect to Visible. Visible uses Verizon Wireless towers.
I went out and bought a Verizon plan yesterday and it works perfectly fine. I chatted in with support at least 4 more times with very long hold times. Live chat went through various tech support steps to try and fix this. With no attempt to send me a new sim card, they just told me to wait another 3-5 days for a specialist.
Meanwhile I have no cell phone service and they call themsleves the "future of wireless". Lets really hope they aren't the future of wireless. They sent out a general email this morning (I believe to all Visible customers) about an SMS issue being fixed. This didn't resolve my issue with having no cell phone service.
I chatted in just to make sure that they were still working on my case. The representative mentioned that they would work on putting credits on my account. I recieved an email reply back from Visible saying that they couldn't put anymore credit on since I already recieved a $5 credit.
That being said, I wouldn't recommend Visible to anyone going forward. It's a huge headache and you can get a Verizon prepaid plan for $30 a month that comes with 1GB data or $40 for 2GB data and not have to go through all this hassle with 3-5 business day response times.
