- Report: #1526380
Complaint Review: Viasat - Carlsbad CA
Reported By:
Julie -
Ranburne, Alabama, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Viasat
6155 El Camino Real Carlsbad, 92009-1699 CA, United States
Phone:
760-476-2200
Web:
https://www.viasat.com/
Categories:
Business Rating:
(3)
Tell us has your experience with this business or person been good?
Viasat The worst internet provider service on the planet! Carlsbad CA
In January of 2022, I signed up for Viasat which was a HUGE mistake! During the next two months Viasat never provided anything that even resembled dependable internet service. I spent countless hours on the phone with their Customer Service Representatives and each time they told me that my service was “working as intended”! However, I couldn’t use Wi-Fi to make a call, I couldn’t log onto a website, it was virtually useless! One week into the first month they told me that I had used all of my data and when I called, their answer was to change my plan from the Bronze Plan (which was the plan that I had agreed to at roughly $60 a month) to a much more expensive plan! Feeling that I had no other choice, I reluctantly agreed based on their reassurance that changing to this plan would solve all of my problems.
Changing plans had absolutely no effect on my service and one week later, I had again exceeded my monthly data (although I did not stream and rarely used the internet. They repeatedly stated I had seven or eight devices connected when I only own two tv's and my cell phone and only one tv was connected but I didn't use it to stream.
After two months and two days of multiple daily calls to Viasat constantly trying to work with them, I cancelled my service. During the two months that I had Viasat “service”, I paid $281.57. Then, in March of 2022, Viasat billed me $305.17 and in April of 2022, they billed me $180.24 in cancellation fees for a whopping total of $485.41 which I adamantly refused to pay!! I might add that had my wallet not been stolen which caused my funding source to change, Viasat would have succeeded in collecting nearly $800 for 2 months and two days of service!! That’s highway robbery!!!
Viasat soon turned me over for collection and I explained what I had been through to the Agent who agreed that it was wrong and placed it in dispute. After that, I looked at my Viasat account to see that I had a zero balance so it assumed it had been written off but I was obviously wrong in that assumption. On May 10, 2023, I received an email that I was once again turned over for collection!! Once again, I adamantly refused to pay and after explaining this situation to the Agent, the balance was once again placed in dispute!!
My opinion is that contract or no contract, if a company fails to provide the agreed upon service, the consumer should in no way be held liable and all fees paid to that company should be reimbursed to the consumer. How can a company legally and effectively hold a consumer to a contract yet not provide dependable service??
Shouldn't a class action lawsuit against Viasat be in order?
