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  • Report:  #1528427

Complaint Review: Upwork - Sacramento California

Reported By:
David - Sacramento, California, United States
Submitted:
Updated:

Upwork
Sacramento, 95811 California, United States
Web:
N/A
Categories:
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Re: Upwork Complaint

Q:  Is Upwork profitable?

A:  No, Upwork is not profitable. In 2022, Upwork's net losses were a sad $89.9 million.

In a time when you should be making money— and you’re not--it’s time to rethink the business model.

FYI: It’s no wonder Upwork is a failing company. The website needs work—but Upwork doesn’t take to kindly to suggestions. For instance, to randomly reset our user privacy setting (to invisible to clients) is nonsense and the sad excuse for doing so is ridiculous. Upwork is not doing anyone a favor by blocking accounts and for such frivolous reasons as it’s just doing dirty to freelancers and employers, alike. Plus, it was very childish of Upwork to suspend my account for suggesting they stop playing with our privacy settings and proves my point that Upwork is useless.

 Your account has been suspended. Please contact customer support.

I don’t need to contact anyone. You’re not the boss of me!

Unfortunately, Upwork practices a crude and sloppy way of doing business. To treat its users with such utter disrespect is not good PR, for sure.

It’s no wonder Upwork is suffering big loses when every day it wastes even more money, effort, and resources defending its stupid decisions on too many similar complaints. Without doubt, Upwork doesn’t follow the SDLC or process improvement methodology. And surely Upwork never tests its website properly or with qualified users. And there are other problems with Upwork and its website too numerous to mention.

To be in business for profit or not—Upwork just doesn’t have the know-how to get it right—which is indicative of piss-poor management. Just try to get in touch with them and you’ll find it’s intentionally a big hassle and indicative of people who just don’t give a d**n. So I don’t see this iteration of Upwork lasting much longer as flushing good money down the toilet to support a crap site in dire need of a full upgrade by incompetent folks who are obviously clueless is evidently not the best investment.



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