- Report: #1490830
Complaint Review: Turo - Oakland California
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Turo
1000 Broadway, Suite 625 Oakland, 94607 California, United States
Web:
https://turo.com/
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Turo Poor Customer Service - Refused to Provide Letter Confirmation of Payment Plan - Sent Me to Collections Oakland California
I rented a car for Christmas 2019. Over the past 2-3 weeks, I have been working through a claim for damage done to the car while I rented it. While parked at a retail store, the rental was sideswiped by someone trying to park.
I filed a police report, but because three was no camera footage the police could find and I didn't purchase insurance I was responsible for the damage. I communicated with Turo and/or the owner from the very beginning and on an almost daily basis. The owner agreed to get an estimate for the repairs, from there get an estimate from Turo, and then use those estimates to low ball an auto-body repair shop.
The claims rep Corrie Mehl from Turo issued a check for the damages without the permission of myself or the owner. Which stripped us of the ability to take it to a third body dealer. Because the check was issued, the owner lied to me and turned around and took the check making me responsible for the $2,100 in damages.
As a result, the claims rep Corrie Mehl offered me a payment plan. Which I did not ask for. We agreed to a 3-month plan of $706 for the first month, $700 the second, and $600 the third and final month. When I requested a formal letter of a few sentences confirming the payment plan we agreed to she refused.
I followed up the same day, again she refused and sent me to collection.
