- Report: #1486979
Complaint Review: TruGreen - Daytona Beach Florida
Reported By:
Craig -
Palm Coast, Florida, United States
Submitted:
Updated:
-
Author Confirmed
Why?
TruGreen
920 Jimmy Ann Dr Daytona Beach, 32117 Florida, United States
Web:
www.trugreen.com
Categories:
Business Rating:
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TruGreen Failed lawn treatment-Fed weeds not the grass Daytona Beach Florida
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TruGreen soaked me for a season of treatment to rid my lawn of weeds and treat the St. Augustine grass. Hired in 3/2019 and stopped 09/25. Our corner lot looks horrible after a full season of their "guaranteed" treatment. I complained to Trugreen within the first few months about the weeds and they said it would take about 6 treatments until all the weeds are gone and the St. Augustine grass would fill in. The weeds got greener not the grass and infested my corner lot in Florida. I called several times and was told a manager would come to see the problem. A manager never showed.
I stopped the service until a manager came but instead TruGreen continued to send out their truck not a manager. The last visit was stopped before anything was done. Trugreen charged my credit card for another service, which they did not do, and I was left with a TruGreen note on the door that said my yard needed renovation to remove a grass they could not control! That is total bull! Trugreen sold a service yet never once mentioned about a full renovation of the lawn until I complained about the service.
Trugreen told me they would send out 2 free services that would rectify the problem and never showed. Trugreen claimed that I cancelled services. I never cancelled Trugreen. I stopped services until a manager came out and the promised “free” treatments were done.
After a season of service and the dozens of TruGreen's phone solicitations to sell more expensive treatments I filed a complaint with the BBB. TruGreen refused a refund though they have refunded others. Stay away from TruGreen and avoid them like a plague. Trugreen lies, sells unneeded and unwanted services, charge for services not performed and will leave your yard in appalling condition.
