Complaint Review: Travelers Insurance Company - Hartford Connecticut

If ever in need of Insurance do NOT even consider Travelers Insurance OR Goosehead Insurance Agency of Dallas.  We bought a home last July 2020 and at the recommendation of our lender purchased our home insurance from Travelers through Jordan Thurston and agent for Gooshead Insurance Agency in Dallas Texas.  We were then told if we bundled insurance and moved our Car Insurance to Travelers we would be saving money.  It was a HUGE mistake to believe these people as they have incredibly horrible customer service and will not even return a phone call or e-mail once you buy their policy. In fact, Travelers doesn't even want you bothering them at all.  If you have issues you go through whatever agency they RIP YOU OFF through, in our case Goosehead Insurance Agency.  They of course in Travelers Pocket, work for Travelers best insurance and could litertally care less about their customers.

Now I could detail 9 months of misery with each of these companies.  But after so many issues we had finally had enough of their continual harrassment, threats, outrageous rude demands and of course total lack of communication or effort from our "agent".  So we informed them of our intent to cancel, and began a search for a new agency.  Goosehead immediately contacted us and assigned us a new agent. Our search continued, but gave them a chance (Lord knows why).  Our new agent did seem to actually give a good effort but came back with much higher rates for us to change from Travelers to any other Insurance Carrier.  We on the other hand land great quotes from other Providers and signed with Allstate at an even lower rate and better coverage than previously provided.

After PAYING Allstate and activating our New Policy, we then advised our agent with Gooshead of the change and in effect FIRED both Goosehead and Travelers.  We also made it clear that our Auto Insurance was also cancelled and the AUTO DEDUCTION taken each month was to be cancelled as well.  We were informed the policies were cancelled and we would receive a refund for any difference, a check cut from our Mortgage Company released from escrow to us to make changes and reestablish escrow with Allstate.  Usually, when dealing with Insurance that's pretty standard and EASY Stuff.  But what it does for us is PROVE that setting up Auto Deductions is something people should avoid.  Especially with companies like Gooshead and Travelers that do NOT care about their customers, operate in an ethical fashion, or even operate in an an honest manner.

Despite SEVERAL e-mails, Travelers deducted their usual charge from our checking account right on schedule for a Policy canceled days before.  This despite a voice mail message from Gooshead (one day prior) assuring us the policies were canceled and we would NOT be charged further.  While alo stating that check from Escrow would be sent to us together with any refund amount owed.  Now whether we receive the Escrow check or refund only time will tell.  Based on literally everything else these inept idiots have done I would bet on problems.  But my primary complaint is with the FRAUD and WIRE THEFT made by Travelers this morning.  The particular account used for this auto deduction is one we use for weekly account payment use.  So, by STEALING money from our account they now easily could cause one or more legitimate charges EXPECTED to be paid to be returned due to insufficient funds.  Not bcause we didn't have the money, but because Goosehead and Travelers STOLE it even after being instructed not to!!

Now this report is only the beginning as we are not just upset or pissed, we're d**n MAD!!  I intend to sue these clowns, report them to every State and Federl Agency I  can think of and maybe even start a social media group dedicated to them and then alone where people can psot their ecperiences.  Gooshead I know only has a 2 star rating and hundreds of bad reviews and complaints.  Traverls I'm sure hides theirs but I'll figure out a way to provide them the public feedback they too deserve.  Bottom line here for the public, DO NOT do business with either company.  Once you sign with them they will treat you like pure crap, not return your phone calls or emails, ignore, belittle, threaten and provide you with nothing but misery.