- Report: #1495285
Complaint Review: Trailers Plus - Las Vegas Nevada
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Author Confirmed
Why?
Trailers Plus
3562 Boulder Highway Las Vegas, 89121 Nevada, United States
Phone:
702-487-3487
Web:
https://www.trailersplus.com/
Categories:
Business Rating:
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Trailers Plus Trailers Plus Las Vegas Trailers Plus Headquarters in Idaho WONT HONOR WARRANTY ON BAD TRAILER Las Vegas Nevada
I MADE TWO TRIPS TO THE LAS VEGAS STORE DEALERSHIP TO DISCUSS MY TRAILER NEEDS. I EXPLAINED THAT I HAUL HEAVY STUFF AND WAS SOLD THIS TRAILER BOASTING THAT THE RAMP CAN HOLD 2500 POUNDS AND CAN DRIVE 3500 POUNDS OVER IT AND THE INTERIOR FLOOR CAN HOLD 5,230 POUNDS. I TOOK THE INFORMATION HOME AND CAME BACK AGAIN 12/31/19 TO BUY IT. 3.5 MONTHS LATER ON 3/15/19 I WAS DRIVING WITH A ELECTRIC PALLET JACK THAT WEIGHS 960 POUNDS.
I INSTALLED E-TRACK, I HAD TWO 2X4'S HOLDING THE JACK FROM GOING BACKWARDS AND FORWARDS AND STRAPS FROM THE HANDLES PULLING TO THE WALLS SO THAT UNIT WAS SECURED. WHEN I ARRIVED AT MY DESTINATION I SAW THAT THE JACK HAD CAVED THROUGH. THE BEAMS BELOW WHERE NOT STRONG ENOUGH AND BENT AND THEN THE WEIGHT CRACKED THROUGH THE WOODEN FLOOR. I TOOK THE TRAILER BACK AND THEY USED THE TERM "IMPROPER LOADING" TO WIGGLE THEIR WAY OUT OF HONORING THE WARRANTY.
FIRST OF ALL, I HAVE BEEN DRIVING TRACTOR TRAILERS, AND OWNED MY OWN FLATBEDS FOR A FEW YEARS AND HAVE STRAPPED MANY LOADS. SECOND, I WAS NOT EVEN 1/5TH OF THE 5230 POUNDS THAT THIS TRAILER WAS RATED FOR AND THE BEAMS BENT IN. I HAVE MADE MANY CALLS TO THE LAS VEGAS LOCATION ALONG WITH THE HEADQUARTERS IN IDAHO. I TOLD THEM I WANTED TO SPEAK WITH A MANAGER AND WAS TOLD I WILL GET CALLS BACK AND NEVER DID. THEY TOLD ME THEY SEE I CALLED MANY TIMES AND WILL HAVE SOMEONE CALL BACK AND HAVE HAD NO LUCK.
I HAVE BEEN OUT OF A TRAILER FOR 2 MONTHS NOW THAT IS A BRAND NEW 2019 AND HAS BEEN SITTING. AT THIS POINT I AM DOING THE REPAIRS ON MY OWN SINCE I DON'T TRUST THEM. I WOULD LIKE TO COME TO A SETTLEMENT FOR MY LOSS OF BEING ABLE TO OPERATE PROPERLY, LOSS OF TIME AND MONEY TO RESEARCH AND REPAIR THAT THIS IS TAKING UP INSTEAD OF SIMPLY DROPPING IT OFF UNDER WARRANT AND A REFUND ON ALL MY MONEY SPENT THERE.
I AM DOING SOME OF THE WORK, I HAVE A FRIEND HELPING AND WILL SOON NEED TO BRING IN WELDERS TO REPLACE THESE BEAMS AND ALL FLOORING. ONE MORE THING, 1/14/19 I CAME IN BECAUSE THEY SOLD ME THE WRONG HITCH. WHEN I ASKED THEM TO SWITCH IT FOR ME THEY INSISTED THAT THEY DON'T TAKE RETURNS AND I NEED TO PAY FOR A NEW ONE. I EXPLAINED THAT THEY SET IT UP, THEY CHOSE IT AND THEY THE PROFESSIONALS RECOMMENDED THE WRONG ONE AND THAT IS NOT MY PROBLEM.
THEY DID NOT CARE ABOUT ME AND ARGUED OVER A $50 ITEM AFTER I JUST CAME BACK AS AN UPSET CUSTOMER AND 2 WEEKS PRIOR SPENT $5805.09. ALL I WANTED WAS THEM TO FIX THE TRAILER. I WAS HONEST AND TOLD THEM EXACTLY WHAT I HAD INSIDE. WHEN I SPOKE TO ANTWAN IN THE VEGAS STORE HE TOLD ME CHRIS WILL NOT CALL ME BACK THERE IS NOTHING TO TALK ABOUT WE WILL NOT HONOR THE WARRANTY. I WAS ALSO TOLD BY THE HEADQUARTERS THAT RYAN WILL CALL ME AND HE DID NOT.
