- Report: #1379817
Complaint Review: tracfone - Miami Florida
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Author Not Confirmed
Why?
tracfone
9700 NW 112th Ave Miami, 33178 Florida, USA
Phone:
800-867-7183
Web:
www.tracfone.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
I have been a satisfied customer of Tracfone since 2011. Until lately, that is, when I discovered Tracfone is about to steal my money.
In June 2016 I was induced to buy a smart phone by the promise of “unlimited carryover” “unused talk, text and data that never expires.”
Well, that was out and out fraud as I have discovered that my account has a service end date of June 20, 2017, after which my phone will go dead unless I spend more money.
I currently have 1211 minutes, 1169 texts, and 1.15GB, enough to last me a couple of more years without buying any additional capacity. Yet, that will all be stolen from me.
I have spoken with customer service lackeys and the response is essentially “buy more or no phone.”
On May 26, 2017 I wrote to Kevin Gulbranson, Sr VP Product Management with the above complaint. Three weeks and no response. No surprise there.
Unfortunately, I am stuck with purchasing more time from Tracphone to avoid being robbed and as I have not found another cell phone service as cheap. But I will dump Tracphone as soon as I find something better.
Those of you who have choices I suggest boycotting Tracfone until Tracfone's fatcat executives wake up to the consumer dissatisfaction.
3 Updates & Rebuttals
victor
Minnesota,United States
Yes they keep shutting off my phone, stealing my minutes, and unauthorized bill my C.C.
#2Consumer Comment
Fri, September 24, 2021
They keep shutting off my service to force me to upgrade to a new phone their tech told me. They robbed my 1100 carry over minutes, then they unauthorized bill my C.C. . Liars and Thives stole my minutes and shut off my in good standing phone costing me much bussiness and headache of 5 hours on the phone with them for just promices broken , Liars and thieves. i need to reverse my C.C. payment now and go to another company, im am out money and have no working phone. s****.>
Report Attachments
Waste of time.
#3Author of original report
Wed, June 21, 2017
I went to the chat as instructed and got the same BS that I got before.
My complaint has not been resolved.
TF01
Florida,USA
tracfone Tracfone is robbing me, too. Miami Florida
#4UPDATE Employee
Tue, June 20, 2017
Hi heavydude,
I am working with TracFone Wireless. I read your post on this blog. I am really sorry to hear about the trouble you have gone through. For further assistance, do not hesitate to click on this link bit.ly/2gQCmUz?caseId= to chat with a live agent. Thank you.
Edzel
TracFone Wireless
