- Report: #1521837
Complaint Review: Tracfone - Florida
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Author Confirmed
Why?
Tracfone
Florida, United States
Web:
www.Tracfone.com
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Tracfone Stopped me from leaving there so called no support services Florida
Customer service the worse ever. They have none and Rep are poor at best.
Tried to unlock I phone from them purchased 2019 it took 4 days and 5 hrs of my time. they cannot followup on anything.
Then wanted to port my number to new carrier they had the new comapany and myself on the phone for 2 hrs. nothing was done on there part. Then later the same day Tracfone turned off my service in the middle of a call. Cannot send/receive calls. I get a computer message to port my number to them and to wait on the phone they shut down for 30-90 mins are they stupid.
NOTE they where paid in advance with my account having a money balance. I needed a new I phone 2020 from cricket that was $29.00 for phone on plan for $60 month after after 1 week I would have been able to changed the plan to $30 a month period for ever. Well had to get new number and pay $199 for the phone being Trackfhone locked me out and took my money.
They are thevies there support is out of USA maybe India not sure. However where there so called NO SUPPORT IS is hires all Dummies and untrained Reps.cannot fix nothing if you can get thru after waiting 1-2 hrs. on the phone.
Stay AWAY I fiqure between my time lost and extra cost to get better service I lost at least $400. Trackfone is cheap so is there No Support program. Cricket stores seem to care alot more about the customer.At least the store I went to in Cricket Irwin Pa.
Buyers beware say AWAY FROM TRACKFONE or lose time and money. These idiots owe me $400.00. Get this you cannot send email to any US office, they use address in Florida and like to hide and no one knows who owns them.
They have thousands of complaints filed about them nothing ever done about how they rip off the customer they adv all the time because of there low prices. But should add warning we rip people off.
The US Gov. needs to investiage these Coroporation Thieves-
1 Updates & Rebuttals
Tracfone
United StatesTracfone Stopped me from leaving there so called no support services Florida
#2UPDATE Employee ..inside information
Wed, November 09, 2022
Hi. This is Ramel from TracFone Wireless. We read your post. We are deeply sorry for the inconvenience you have gone through with our service. Please know that this is not the kind of service we want our customers to experience. Allow us to review your account and make this right for you. Kindly chat with us at copy this link https://www.tracfone.com/support/contact-us and paste it on a new window to chat with us. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text HELP to 611611.
