Complaint Review: TopResume - New York New York

I purchased a package through TopResume, which included redoing my Resume for an Account Executive position, a Cover Letter and a LinkedIn profile. I was assigned a writer that first took my original resume and basically did a copied and paste. When I got the Resume back it was sub-par, rudimentary.

There were errors incorrectly copying information over “couldn’t even copy and paste correctly”, it was not pitched correctly and way below the standards of my original resume, which by the way was written by an expert as well. They mislead me into believing that my original resume was below average. They critiqued my resume via Glassdoor, where they offer to review you resume for free. This reminds me of a bait and switch tactic.   

I immediately complained to TopResume asking for a refund and expected a professional answer from them, knowing that I was not satisfied with the results, this is how every business is conducted today. Like I stated before, they claim to be professionals and guaranteed the best results, I’m not getting the results promised and I know that I am not going to get my money's worth. I’ve read up about their service and saw a great number of complaints. They refused to give me a refund, I want my money back for a service not delivered.

The writer did not highlighted my best or most recent experience. The Resume was so bad I could not use it. I’ve asked for a refund twice and refused both times. I’ve wrote a personal email to the CEO of the company “Jeff Berger”. Still waiting a response, which honestly I’m 99.9% sure it won’t happen.  

The package was to provide a resume professionally written by experts who know my industry, along like I stated before a cover letter and LinkedIn profile. The writer was to be from the top of their network. The resume received was no more than a reshuffling of words on the content written in my original resume. The reshuffling of words was so bad that in some instances, it made no sense at all. It was obvious to me from the first revision that the writer had no clue about my industry/specialization.

The writer never followed up with me before the process to clarify any information in the notes provided. After the first draft was received in each instance I provided feedback. I started to notice a trend, I was basically giving the writer ideas about my resume, in other words “I was writing my own resume by dictating comments to the writer” The LinkedIn make over is joke and does not read well, It was elementary not worth the additional $75. I requested a refund for the LinkedIn portion of the package as well. The cover letter received was basic inadequate based upon the resume written.

The cover letter is copied and pasted from numerous generic websites, replacing key words somewhat relative to your job description. Most of the information on the resume is mine and belongs to me already. I paid close to $300 dollars for my own words to be reused and TopResume’s makes them out to be their own. Please help, look at the numerous complaints from different experiences and see that theirs a parallel between me and the rest of the unhappy customers.