- Report: #1528255
Complaint Review: T-Mobile Cell Phone Company -
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Author Not Confirmed
Why?
T-Mobile Cell Phone Company
United States
Phone:
18559446704
Web:
T-Mobile.com
Categories:
Business Rating:
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T-Mobile Cell Phone Company T-Moblie added a 3rd phone line without my knowledge on a 24 month promotion.
In May 2022, I called T-mobile to see what promotions they had where I could buy a phone and get a free phone with a 2nd line. I was able to trade my old phone to get a discount on a new phone and a free phone. That gave me the two lines I ask for. They added a third phone line without my knowledge. I do not have a third phone and I am paying for a line I have never used and do not even have a phone for. They told me I added the line with the promotion. I did not.
I needed a second line for business. I have no use for a third one and did not add one. They said it is locked in until the promotion is over in May 2024, nine months from now. I will continue to fight to get that off my bill. I want everyone to know of this deceptive practice with T-Mobile. I am very disappointed with them. If I cancel my account with them now I will have to pay fee. I will be leaving them as soon as possible. I just found out today when I called them about my bill.
1 Updates & Rebuttals
Irv
United States2022?
#2Consumer Comment
Sat, August 19, 2023
You said you made this transaction way back in 2022 and it's ONLY NOW YOU READ YOUR BILL??? Why didn't YOU read YOUR BILL the first time it came out after you made this change? ABSOLUTELY HILARIOUS!!!
