- Report: #1510643
Complaint Review: Tesla - Palo Alto CA
Reported By:
Ledea -
Sierrra Madre, CA, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Tesla
3500 Deer Creek Palo Alto, 94304 CA, United States
Web:
tesla.com
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Tesla Outrageous cost of repair Palo Alto CA
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My car stopped all of a sudden in the middle of the road. It was towed to Tesla, Burbank. I didn't hear back from a representative until in the evening via App message stating the invoice was e-mailed. I never received the invoice until the next day. The invoice total is $8,669.08, labor costs $210 an hour, for rear half shaft 36mm, powertrain, and labor costs.
The car is out of warranty so this is an out-of-pocket expense. I was never warned of the cost of repairs after warranty regardless of how many times I asked the service department representatives what I should expect. They gave me an estimated price of around $14,000 for battery replacement and that was it. I never expected this type of cost these other types of issues.
The worst part is you cannot reach anyone in the department. All communication is through the Telsa App. They have the worst customer service ever!!! I am completely applued, disappointed, and feel as though I have been taken advantage of.
2 Updates & Rebuttals
Karl
Highlands Ranch,United States
Karl
Highlands Ranch,Colorado,
United States
Be prepared for another shock when you...
#3Consumer Comment
Wed, August 04, 2021
want to sell or trade your used Tesla.
Tesla vehicles are mainly a status symbol. Many customers who purchase new Tesla vehicles trade or sell them in the first year of owning them. There are few authorized Tesla repair facilities in America, compared to authorized repair shops for gasoline vehicles.
***Exposing your Ripoff Report was a good idea. A Harvard Business Professor told his class of executives in late 2004 that exposure is a corporation’s worst fear. You can type in 269041 at this site and scroll down to the comment entitled “Blame it on a Lawyer” at Ripoff Report #269041 and read more of what the good Professor said.
Good luck to you!
