- Report: #1492924
Complaint Review: TCL -
-
Author Not Confirmed
Why?
TCL
United States
Phone:
1-877-300-8837
Web:
https://www.tclusa.com/products/home-theater
Categories:
Business Rating:
(0)
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TCL TV Caught fire then I was sent a BUM label for return when told a lie to skip on warranty
So I have owned MANY TCL TV's over the year and have been very happy with them (in fact I still have some TV's)
So one day the TV I used as my computer monitor started smoking, smelling of burnt wires and powered off, wont power back on (dead) so I contact TCL and they check the serial, it is under warranty so they send me a box with a pre paid shipping label in it... this is were it gets dicy...
Box arrives, I slap on the label, pop the TV in and bring it to fedex, drop it off done...
2 days later notice tracking is not updating, so I called fedex with the tracking... THE TRACKING IS NOT VALID AS IN THR TRACKING # WAS NEVER PAID FOR (WTF are they pulling here? Fake tracking and fake labels????)
So now I call TCL, the say Fedex is wrong and lying etc....
I call Fedex back, back and fourth for a MONTH here!!!, TCL refuses to call on 3 way (wonder why)
Long and short of it.... after much fighting and fighting Fedex (likely getting sick of me calling) says they will make a ONE time exception and send this thing, STILL claiming the tracking / Label is BS tho.. so they ship it... ITS FINALLY MOVING.....
IT ARRIVES!!!
TCL emails and said "We didnt get it" WHAT????????????
They refuse to respond in emails so i call, a man named "Daniel" is who they transfer me too he claims there is NO one higher then him (yeah right he ownes the company??) Claims and DIFFERENT label showed up and get his claims is a white letter sized envelope!!!!!!! So they refuse to repair or replace and hangs up on me and now won't answer!!!!!!!!
