- Report: #1530138
Complaint Review: Tawkify - Wilmington, DE and San Francisco, CA Wilmington, DE and San Francisco, CA
Reported By:
Carolyn -
Annapolis, Maryland, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Tawkify
330 Townsend Street Wilmington, DE and San Francisco, CA, 94103 Wilmington, DE and San Francisco, CA, United States
Phone:
415-843-2832
Web:
https://tawkify.com
Categories:
Business Rating:
(1)
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Tawkify Kizzie Jones, Nicholas Veintimilla, Bonnie Fiorito, Nicholas Luke, Sivan Katz, Lori Davis, Ian Hukins, Taylor D Tawkify Deceptive Matchmaking Process Wilmington, DE and San Francisco, CA Wilmington, DE and San Francisco, CA
On September 15, 2023, I purchased a “Client 3 Match Experience” for $4,100 to be matched with three dates in a year. The salesperson pushed for me to purchase the more expensive membership. However, Tawkify is unable to successfully match me with the thousands of dollars membership for which there is a guarantee and does not want to provide a refund; rather they want me to change my standards so they can provide a match based on who they currently have in their pool of matches.
The Salesperson intentionally made multiple false statements which I relied upon to make my decision to join Tawkify and to determine my selection criteria. Further, team members were aware of my current criteria and stated that if I cannot be matched that a refund would be provided. Based on my current criteria, I cannot be matched, so a refund should be provided. Yet, Tawkify wants to pair me with a new MatchMaker fully knowing this will never address the intentional false statements made by their, only a full refund would suffice.
