Complaint Review: Tanner Materials - Phoenix Arizona

We dealt with Tanner Materials during the months of April-May, 2013. In the beginning, we talked with Jim Tanner regarding the remodel of our kitchen. He seemed very sarcastic and talked down to me. We noticed that his son, Mike Tanner seemed to be a little more respectful, so we decided to work with him. Well, Mike seemed to be very helpful, and impressed us with his professionalism. He told us that if we have any issues with the final purchase, "inspect the cabinets, and bring back anything that's flawed, and we will just switch it out with a new one." So, taking him at his word, we gave him over $5,400.00. Since he wanted over $400 to deliver the cabinets to our 2nd home just northwest of Tucson, we picked up our cabinets at their store. They loaded up our cabinets in our enclosed tandem-axel horse trailer in which we have transported furniture and televisions in the past with absolutely no problems. Because of the tandem axels, it is much smoother riding than Tanner's bob-tail truck. Of course Jim Tanner made a big issue over the horse trailer stating that it would tear the cabinets all to pieces. Before leaving their yard, we noticed that the shelves for the corner wall cabinet were scratched up. We took the shelves into the store and we were told that they would order new shelves.

After unpacking the cabinets, we discovered issues with the following: 1) the mitered joints were not joined properly on the front of a small drawer-front frame, 2) we received the wrong size and not enough crown molding, 3) the outer sides of the tall built-in oven cabinet had a bad finish (overspray), 4) Mike Tanner initially forgot to order the light-rail for under the wall cabinets therefore asking us for more money!, 5) we didn't receive the partition shelf between the microwave oven and built-in oven, 6) we didn't receive the putty stick. When we emailed Mike Tanner regarding these issues, he told us that wouldn't be a problem and he would order replacements. A few days later, we received an email stating that the replacements were ready for us to pick up. When we arrived at the store, Mike was not there, and the office help couldn't find half of our materials. They contacted Mike by phone, and reported to us that he was on his way in to the office and would arrive within 20 minutes ... wrong, we had to wait for at least one hour. When he arrived, he was very irritable, and took it out on us. He refused to discuss the issues, and even blew up at his office employees because they couldn't find our materials. His demeanor was no longer professional, and he absolutely flipped out and ordered us to leave the property. He even threatened to call the police to have us physically removed.

We were in complete disbelief! Not knowing what to do, we walked outside and were followed by his brother-in-law Greg, who apologized and tried to make amends by getting some of the materials that he was able to find. After waiting at least a week for Mike to compose himself, we contacted his father, Jim Tanner, explained what had happened (thinking he would make things right), and he asked which cabinets we had ordered. I told him that he should still have a record of it in his computer, and he told me, "I have other calls to answer. Call me back when you get that information together." And he slammed the phone down. We don't advise anyone to waste their time and money at Tanner Materials. We discovered that once they get your money, they will show their true colors, and their integrity and professionalism go down the tubes. We don't know how they manage to stay in business. We will have to make due with what we were given, but it sure doesn't look anything like $5,400.00's worth.