- Report: #1480282
Complaint Review: Talk With Lead - New York New York
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Talk With Lead
420 Lexington Avenue New York, 10170 New York, United States
Phone:
1-800-792-4060
Web:
https://www.talkwithlead.com
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Talk With Lead Trade World Corporation 14 Day Trial Scam New York New York
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Hello Andy,
It's been a month now and the following have occured:
- I spoke with Talk With Lead (you specifically and also your customer service representative at 1-800-792-4060) concerning the $58 charge to my debit card nearing the end of a trial that you verified you would extend.
- You then emailed me, stating that the extension for the trial had been granted, but this was 2 days after the charge was already successful, defeating the purpose of the trial.
- Also note that I had already requested the cancellation code for my account a full 2 days before the ending of the first trial period anyway and your service team had not provided a code for weeks (even though customer service said the only way to cancel my account was through getting that code. I cancelled when I was supposed to but TalkWithLead's slow response (more like lack of response) for the cancellation code made the trial expire without cancellation.
- I made multiple requests to cancel after that, already annoyed that your company charged the $58 when you should not have. I chalked it up to mismanagement and bad timing.
- After speaking with TalkWithLead 12 times via email and the phone, I find that a month later, there was still no cancellation code or a refund to my account and now...
- a new charge for June 8th in the amount of $58 appeared again. Then after more communication with you to cancel my account, and a full 3 days, you put in an attempt to keep my 'business', while ignoring my requests for refunds.
- Now that you finally provided the cancellation code (June 11th, a MONTH initial problem and cancellation request and multiple discussions), when I try to cancel (and after you made multiple charge attempts to my debit card after the SUCCESSFUL charge just last Friday)...my account is locked until I update the card information
- Locked account screen
- I added a different card to attempt to get past this screen, but then I received a message that it will take 24 hours to verify the card payment method. It should never take that long, not even in 'rare' cases.
- So I'm at a loss here...
- To the Better Business Bureau, is this kind of behavior legal?
- Whether legal or not, I've submitted a notification to the Federal Trade Commission and the International Consumer Protection and Enforcement Network for everyone's records, as seen below:
- Complaint to Federal Trade Commission
Sincerely, Kirsch Mackey Developer & Engineer kirschmackey.com
