- Report: #1493199
Complaint Review: Sun Life - Wellesley Hills MA
Reported By:
Tony Raymond -
Baltimore, MARYLAND, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Sun Life
PO Box 9106 Wellesley Hills, 02481 MA, United States
Phone:
866-223-9149
Web:
sunlife.com
Categories:
Business Rating:
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Sun Life Sun Life Financial They will not return my mother's investment Wellesley Hills MA
BEWARE OF SUN LIFE FINANCIAL
THEY WILL STEAL YOUR MONEY. THEY ARE THIEVES. THEY HAVE NO "CUSTOMER SERVICE" BECAUSE THEY JUST DON'T CARE! My mother is 96. She opened a Money Market Account 3/21/1991 for $18,219.08. This account was valued at $26,670.43 on 2/20/2000. We closed an insurance policy in January with a value of less than $13,000.
Sun Life emailed me today that this was my mother's original investment with all interest included! This of course is a lie. Despite many promises to return my calls and emails, they have avoided discussion of my Mom's policy. It is awful the way they have treated my mother and I and I really resent it. Tony Raymond (((REDACTED))) Baltimore, MD (((REDACTED))) 410-247-0837 [email protected]
3 Updates & Rebuttals
John
Takoma Park,United States
Yep, my error
#2General Comment
Fri, March 27, 2020
I read the original post wrong and saw "Sun Trust" when it reads "Sun Life." Sounds like the next poster was correct- this is an insurance policy, which was apparently borrowed from. In any case, you should be able to get a full explanation. I wonder if, when you do, you'll share it with us even if it's not quite as complimentary as your original post.
Jim
Anaheim,United States
This Is Not a CD Because Sun Life Isn't a Bank - You Cannot Be This Dumb
#3Consumer Comment
Wed, March 25, 2020
Sun Life Financial is an insurance company that sold your mother an annuity policy that sounds very similar to a whole life insurance policy. It means she was drawing money on the policy for a number of years once the policy reaches maturity.
Unfortunately, you closed out the policy - such annuities have serious cancellation fees associated with them, which is why annuities have the bad reputation they do. The $13K represents the cash surrender value of what was left on the policy. Your mother has no idea what she's talking about. Neither do you.
Despite many promises to return my calls and emails, they have avoided discussion of my Mom's policy. It is awful the way they have treated my mother and I and I really resent it. Nobody cares whether you resent what happened or not. There is nothing for you to call about or e-mail anyone about. The issue is closed. Both of you are in need of a custodial-type relationship - at least based on your prior complaints posted here. Neither of you are particularly competent.
No, I don't work for the insurance company....and stop putting your phone number on this site. That is what I would consider very dangerous behavior....
John
Takoma Park,United States
You can get help
#4General Comment
Mon, March 23, 2020
Sun Trust is a federally regulated, brick and mortar bank. You need to demand the complete records showing the growth of the Money Market fund. It is literally impossible for a $26,000 balance to get cut in half in 20 years. It can ONLY go up...if UNTOUCHED.
Are you quite certain your mother didn't dip into it? Sun Trust can show you the withdrawals if that's what they are claiming. If they refuse, contact a lawyer. BTW, I have no idea why you included "we closed an insurance policy." What does that have to do with the MM account?
