Complaint Review: Suddenlink - Bethpage New York

    I recieved a robo-call from Suddenlink on either 12/1/2019 or 12/2/2019 saying that the service would be down for maintenence in the early AM of 12/3/2019. When I got on my PC on 12/3/2019 I got two different popups saying my PC had an unknown device attached to my system. 

It's IP address was 192.168.0.252 , and it's mac was 00:00:CA::01:02:03 . I called Suddenlink  technical support and told them what had happened, and asked if this new device was supposed to be on my system, or if I should remove it.I was told that it shouldn't be on there, and to go ahead and remove it. I couldn't remove it.

A few days later I was hacked by the IP address of the attached device. Someone sent me a Ddos attack by pinging my router over 3000 times. Believing that this unknown device has to be a router attached to my cable somewhere outside my home, I went ahead and filed a complaint with the FBI's Cyber Crimes Division.

I  had the police come to help me find the router. I also fell down while trying to look in the crawlspace under my home, and banged up my knee. Then I found email addresses for customer support with the corporation that owns Suddenlink which is Altice. I email them about everyhing that had happened with copies of the FBI report I had filed.

The next day I got a call from Suddenlink's corporate office. The lady that called was very nice. She sent up an appointment for a tech to come and check things out. The tech came here on 1/20/2020. He was 18 minutes early, I was in the bathroom when he got here. He was going to leave a note on my door and just leave. I caught him before he got back in his truck.

He came in and asked what the problem was. I told him, and he told me that IP and mac address were part of my Arris router. When I asked about being hacked he said I made it all up in my head. All I wanted was for them to help me find out who had hacked me. This tech was on his phone the whole time, and he yelled at me because I didn't understand that the IP and mac address were part of my router. They had never been there before, then they suddenly show up.

The next day I ran the IP address and found it had been showing up on other peoples systems since 2018. What they are is the file sharing address on the Aris routers. All I had to do was go in and turn off file sharing in the router. The tech had reset my router, and he couldn't sign into it. Then when I tried I couldn't either while he was here.

I think Suddenlink knew that  file sharing in the router left it open to outside hackers who knew of the vulnerability. They sent a hot headed tech out to bully me. He gave me a false name when he came here, then I got an email asking how someone with a totally different did when they came for our appointment.

All this could have been avoided had Suddenlink made their phone techs aware of this Arris router glitch. If they had told me to go into the router and turn off file sharing none of this would have happened. I wouldn't have been hacked. It looks like Suddenlink is in chaos since Altice bought it.