Complaint Review: 1STOPBEDROOMS - BROOKLYN NY

On 1/23/2023 I ordered a Queen size sofa sleeper from 1Stopbedroom online at 1StopBedrooms - Furniture & Home Decor Store aka Ashley for $1,213.12 plus the mattress, $218.99 totaling $1,432.11. They promised that the merchandise would be delivered in 10 days (which did not happen).  Then I received an email and phone call on 2/1/2023 stating that I needed to pay another $328.48 for the mattress.  The product details never referenced an order add-on for a mattress, so it appeared to be all-inclusive so when I received the message that I was being required to pay an additional $328.48 I told the person from the sales department who contacted me that I wanted to cancel.  They talked me out of canceling by lowering the price by $100 and giving me a free warranty.  So then I just paid an extra $218.99 and the order was placed.  There were 2 delivery attempts to my home.  First I want to mention that in the fine print of the order, “stairs” was included in the delivery option that I paid for that was included in my order.  And the shipping that I paid for with the order was “room of choice”.   Now on the 1st delivery attempt, there was 1 delivery guy trying to deliver the 200pd couch by himself.  When he got to my 2 story townhome he asked to see where the couch was to be taken to.  When I told him upstairs he said he could not do it by himself and stated that he was going to have to reschedule the delivery.   On the 2nd delivery attempt, 2/21/2023, there were 2 delivery guys.  As soon as the guys got to my home the first guy came in and asked where I wanted the couch and when I told him upstairs he told me that he could not lift it.  I asked him if he had someone to help and another guy came off of the truck and they both said that they cannot lift the 200-pound couch up the stairs.  I was upset and asked if they would try because I made notes on my order that it needed to go to the 2nd floor and that the order included stairs.  After they heard me out the guys brought the couch in and got to the stairs and said they could not lift it up the stairs.  They took 2 pictures and then started to leave.  I made them take the couch with them because at that point they failed to deliver to my room of choice as requested.  I decided because of the way that the company poorly handled the delivery and that they didn’t send people equipped to do the job as they knew the weight of the couch before I ordered it and that is not my job as the consumer to carry a couch upstairs as my order requested it to be delivered.  I canceled and they are charging me a return fee of $488.25, a 15% restocking fee of 157.33, non-refundable white glove/delivery/room of choice fee non-refundable of $149.99 bringing it to a total cancellation fee of $795.57.  I paid $1,432.11 for this couch and they are only giving me back $417.55 which is unacceptable.   To make matters worse the tacky delivery company that was sent damaged the front door and the walls of my home that I am renting that I will have to pay for, and they are not acknowledging my repeated complaint about it.  I keep calling the company, 1StopBedrooms, and they will not help me and will not allow me to speak with an Executive level person nor did anyone call me back to discuss the issue,  as promised. I have pictures of the damages and someone was here with me as my witness when all of this took place, for both delivery attempts.  I am extremely furious about this tacky transaction, and I am not going to stop pursuing this company and letting everyone know about this including legal representation.  Beware of this fraudulent business.

Pissed off consumer