- Report: #1523984
Complaint Review: Spokeo Inc - Pasadena California
Reported By:
Fred -
Union Grove, Wisconsin, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Spokeo Inc
199 S Los Robles Ave. Suite 711 Pasadena, 91101 California, United States
Phone:
8882719562
Web:
www.spokeo.com
Categories:
Business Rating:
(1)
Tell us has your experience with this business or person been good?
Spokeo Inc Spokeo made unauthorized charges on my credit card. Pasadena California
On Oct 28th 2022, Spokeo offered a one time search report for .95 cents. I paid for this with Paypal. On Nov. 5th and Dec. 5th Spokeo made two unauthrized charges of 24.95 to my credit card. I did not sign up for or use their services after the original search on Oct. 28th. I cancelled the automatic payments, as soon as I discovered them. I called Spokeo for a refund, and they refused.
1 Updates & Rebuttals
Spokeo
Pasadena,California,
United States
Response From Spokeo
#2UPDATE Employee
Mon, January 23, 2023
Dear Fred: I received your complaint to the RipOffReport.com page for Spokeo, dated January 17, 2023, regarding our service and charges made on your account, and I am happy to assist in resolving this matter. Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear. I can confirm that this subscription has already been disabled back on December 15, 2022. This discontinues all future charges for Spokeo. Upon reviewing your account, I see that this matter has already been handled with a Spokeo Customer Care representative and your request was fully addressed back on January 19, 2023. An automated Spokeo email confirming this change was sent to the email address on file for your records. If you did not receive that email, please save this one for your records. I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter. Thanks -Spokeo Customer Care
