- Report: #1486555
Complaint Review: Spectrum -
-
Author Confirmed
Why?
Spectrum
United States
Web:
www.spectrum.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Spectrum Charter refusing to prorate a bill even though I have constant outages
On 10/12/19 I called Spectrum to cancel my internet service because I have had at least 9 outages (lasting between 2-6 hours each) and was told the will not prorate the bill and I will be billed though 11/4/19. I work from home and these consistent outages make it difficult to perform my work duties. For most of the 9 outages I have called them to report as such.
They usually set up and appointment to have a tech come out but most times shortly after the appointment is scheduled I get a call from dispatch telling me they are aware of it and there is no need for an appointment (and so they cancel it). It on one occasion actually make it out here and he ran new cable from the home to their box but sadly it did not resolve the outage).
Since, as mentioned, I do work from home I cannot have any gaps in service, so I have WOW! Internet come out on 10/11/19 and install their service. They are refusing to prorate my final bill even though I am only leaving due to THEIR constant outages.
1 Updates & Rebuttals
Stacey
Texas,United States
Please
#2Consumer Comment
Sun, October 20, 2019
I have Spectrum and have had for some time. Outages happen so prorating a service because of this is just stupid. Outages happening due to weather are beyond their control. If you go to AT&T they will not only refuse this as well but up your bill at will.
I lost power in the June storms in Dallas and they did not prorate my bill and that is just normal. Although I have been happy with Spectrum I will be looking for another provider soon due to higher bills. AT&T will not be one of my choices after being with them for 14 years. Not many choices out there but good luck.
