- Report: #1505304
Complaint Review: Spectrum -
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Spectrum
United States
Web:
spectrum.net
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Spectrum Spectrum charging me more for a plan I already have
I called Spectrum & spoke with Matthew about lowering my $175 bill while keeping my current services. After reviewing my account he said he’d lower it $20 and keep my current services. I agreed. After the call, my internet stopped working. I called Spectrum back & Matthew turned off my internet completely and erased all promotional rates, then sneakily put me on plan was higher than the rate I already had. The issue was escalated to Marissa who said the system wouldn’t allow her to revert my account to the prior price. Now, my original plan is restored BUT I have to pay $35 more.
Please pull & review the call with Matthew, if this is not rectified I’m filing a lawsuit. That’s the only way to resolve this issue as Spectrum is very unethical & repeatedly practices predatory actions based on their monopoly, sheer greed & subpar services.
1 Updates & Rebuttals
Irv
Florida,United States
What A Joke!
#2Consumer Comment
Sun, July 04, 2021
You come here whining about you want a decrease in your bill, apparently the price was too high. Whatever went wrong is $35 higher and that you don’t like. Now you expect anybody to believe you are going to afford a lawyer to file a suit??? How hilarious! I’m really impressed!
