- Report: #1501404
Complaint Review: South Padre Island Texas KOA - South Padre Island Texas
Reported By:
Paul -
San Antonio, Texas, United States
Submitted:
Updated:
-
Author Confirmed
Why?
South Padre Island Texas KOA
1 Padre Blvd South Padre Island, 78597 Texas, United States
Phone:
9567619665
Web:
Https://www.koa.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
South Padre Island Texas KOA KOA Manager Threatened My Family South Padre Island Texas
Upon arrival, things seemed normal for the COVID-19 check-in. Things went well until after renting a golf-cart. My children and I were going back to the camper when a KOA employee yelled at me to "Slow Down" and "Yes, I work here." The woman followed to my campsite yelling and threatening to kick my family "to the curb". When asking for management I was told "I am the manager". When I notified that I will contact corporate I was told "they will just kick it back". Indeed they did. To note this "manager" was the only person who felt they needed to treat me and my family this way.
With this said, I contacted our attorney who began working on escalating the issue. Our vacation went down from there. My wife and I were unhappy with the campground due to the mistreatment by management.
The campground itself is large but spots are very close to one another. The restrooms are clean, there is a decent-sized laundry, and there is an on-site store for your basic tv supplies. The pool was large at a maximum depth of (4) feet and had a hot tub onsite. The pool at the time of my visit was overtaken by mosquitos.
There is a restaurant in walking distance which is very good. They service breakfast also and can have a long wait at times. Even if you do not stay at the KOA stop by here.
The city/county campgrounds at Isla Blanca Park are just a mile further down and have better access to the beach. The prices are cheaper also. The KOA I felt was overrated and overpriced in this case.
In retrospect of the stay, I will not stay at this KOA nor can I honestly suggest anyone else to. Some may have a better experience but with the way management treated me I feel they deserved the one-star review.
2 Updates & Rebuttals
Paul
San Antonio,Texas,
United States
The rest of the story....
#2Author of original report
Thu, October 29, 2020
Hi Robert, Would you like a copy of my attorneys email? If so please reach out to me. Seems like you may work for KOA....
Robert
Irvine,United States
The rest of the story...
#3Consumer Comment
Thu, October 29, 2020
You describe the campground as average to good. But based on your narrative the manager tells you to slow down in the golf cart. As soon as that happens you call corporate and your attorney, and your entire vacation is ruined?
I really wonder exactly how you expected your attorney to escalate the issue.
It seems like you are leaving something out.
