- Report: #1477438
Complaint Review: SmartFax -
Reported By:
Todd -
Tuscaloosa, Alabama, United States
Submitted:
Updated:
-
Author Confirmed
Why?
SmartFax
United States
Phone:
877-762-7815
Web:
smartfax.com
Categories:
Business Rating:
(0)
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SmartFax J2 Global J2 J2 Global Inc., and its affiliates. Won't allow cancellation!
You are not able to cancel once you sign up. I opened a free trial for this online fax service and then decided to cancel the service the same day. First of all, when you go to the billing section on the website it sends you a page that says you can cancel by clicking a link. There is no link that works.
The only way is to call the 800#. I tried but they never answer the phone. So I sent an email to customer service (the email that the site provides), and received no response, but lo and behold, they charged my credit card and you cannot delete your card number in your account. Stay away from SmartFax or J2 Global.
